Director, Graduate Business Programs and Admissions

Chapman University Careers•Irvine, CA

12d

About The Position

The Director of Graduate Programs & Admissions at the Argyros College of Business and Economics ( ACBE ) is the leader responsible for admissions and enrollment management across all ACBE graduate programs. The Director of Graduate Business Programs will lead the marketing, recruitment, and enrollment activities for the graduate programs and support the administration of each program. The incumbent will build and cultivate relationships with internal and external stakeholders to develop partnerships to meet enrollment targets and support operational efficiency. This position is also responsible for business school rankings (data collection and strategy) and cultivating a culture of diversity and belonging.

Requirements

A Master’s degree or equivalent combination in education and experience
Knowledge of business and management principles
Ability to direct, manage, implement, and evaluate office operations
Ability to establish goals and objectives that support the strategic plan
Ability to effectively plan, delegate and/or supervise the work of others
Ability to lead, motivate, develop, and train others
Expert knowledge of graduate programs admission, recruitment, and enrollment management
Expert knowledge of program management at the graduate level
Strong oral communication and interpersonal skills with the ability to interact and work with diverse individuals and groups at all organizational levels, both within and outside the University.
Proven ability to comprehend a process and take a given task from beginning to completion.
Proven ability to prioritize and complete tasks efficiency and accurately in a busy work environment with many interruptions.
Strong analytical skills to assess situations, obtain appropriate information and make sound judgment and independent decisions appropriate for the position level.
Demonstrated tact and diplomacy and ability to maintain confidentiality.
Technical ability to learn and use job–related enterprise software.
Proven ability to learn, explain and apply policies and procedures.
Strong organizational skills
Microsoft Office Suite applications knowledge, including Word, Excel, PowerPoint, and Adobe
Ability to interpret and apply guidelines and procedures
Ability to demonstrate initiative without constant supervision
Strong commitment to customer service

Responsibilities

Enrollment Management and Graduate Admissions Develop best practices for recruiting prospective students to ensure applications from high-quality candidates to the graduate program’s portfolio.
Actively manage the admissions funnel and make data-driven decisions regarding resource allocations while providing personalized service to graduate business applicants from application to orientation.
Lead the admissions committees for ACBE graduate programs and schedule and conduct graduate business program interviews.
Manage scholarship and fellowship pool in compliance with University guidelines to meet the school’s revenue targets.
Provide exceptional customer service by explaining the College’s portfolio of educational programs, expected outcomes, student services, and financial considerations to prospective graduate students.
Meet the targeted enrollment and admissions goals for each of the ACBE’s graduate programs.
Oversee the financial aid allocations for students in all ACBE graduate programs.
Develop a dashboard to provide weekly admission reports to the ACBE leadership team and compile enrollment statistics to assess the effectiveness of recruitment efforts.
Develop a strategy and plan to grow international student population.
Program Management Partner with faculty and relevant committees to ensure the academic offerings in ACBE graduate programs are dynamic and innovative.
Collaborate with Director of Student Success to provide intentional co-curricular programming that enhances the graduate student life experience.
Prepare reports and administer student satisfaction surveys.
Oversee updates to the graduate student catalog.
Collect, analyze, and maintain key data related to students in compliance with national reporting standards for accreditation and rankings.
Leadership and Supervision Create a strategic vision for the ACBE graduate programs office in partnership with leadership through long-term strategic plans, short-term operational plans, and identifying strategic priorities.
Manage and coach the graduate programs team to meet enrollment goals, increase applications, provide strong customer service, and screen candidates for all programs.
Set performance expectations with team members, coaching them to attain those expectations, and providing feedback throughout the year on their success towards those expectations.
Build strong team culture, positive communication, and a healthy work environment through positive leadership.
Cultivate and manage a broad spectrum of internal and external working relationships.
Manage the daily operations of the ACBE graduate programs office.
Develop a culture of continuous improvement.
Other duties as assigned