Assistant Director of Graduate Admissions for Online Programs

University of Southern California•Los Angeles, CA

12d•Hybrid

About The Position

In order for your application to be considered, please attach a cover letter and resume to your employment application. The USC Price School of Public Policy Office of Admission seeks an innovative and driven Assistant Director of Graduate Admissions for Online Programs to join our team. This is an exciting opportunity to join an energetic and collaborative team that is passionate about supporting students throughout their application journey. The successful candidate will report to the Associate Director of Lead Nurturing at the Price School to support all phases of outreach and admissions processes. The ideal candidate must demonstrate the ability to work independently and as a team member, possess strong presentation and organizational skills, attention to detail, and an understanding of the needs of early- and mid-career graduate students, as well as the unique features of online education at a private research university. Position Summary: Contribute to the development of recruiting strategies and marketing plans (including pipeline-building, outreach, events, and marketing) Work closely with the department chairs in making admission decisions for graduate programs in accordance with admission guidelines. Collaborate with marketing to strengthen automated drip campaigns and messaging Work closely with the academic program office to ensure proper onboarding of new students. Counsel applicants on admission policies and procedures. Evaluates and offers solutions to applicant problems and requests regarding admission. Monitor weekly dashboards and funnel reports (inquiries, apps, admits, certs, enrollment). Analyze and evaluate documents submitted with applications for admission (i.e., transcripts, references, and essays) of program applicants. Organize, plan, and execute virtual programs/events to support recruitment efforts. Leverage Salesforce and its functions to enhance marketing and enrollment goals Continually assess and review processes and systems to ensure they are efficient and effective, enabling the online programs to meet their objectives. Identifies areas for enhancement and change, and successfully manages projects to implement those changes. Communicates in person, by telephone, and in writing with students about the status of admissions applications and documents all communication and activity in a CRM daily. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Requirements

Possess a strategic understanding of graduate enrollment
Ability to use and analyze data, create reports, spreadsheets, and electronic presentation software to make and communicate data-driven decisions.
Skilled in interviewing, counseling, conflict resolution, problem-solving, and decision-making.
Candidates must have the ability to be an enthusiastic and resourceful team member, be self-driven and motivated to move projects forward, and possess the time management skills to manage competing priorities in a highly demanding environment.
Must be able to work with various constituencies, including prospective students, current students, alumni, faculty, and staff.
Ability to work in a fast-paced work environment.
Ability to learn quickly, thoroughly, and in detail.
Must recognize and adjust to change.
Proven ability to manage multiple tasks simultaneously; follow through and meet deadlines.
Excellent written, interpersonal, and presentation skills.
Excellent judgment and the ability to excel in a fast-paced, service-oriented operation.
Recruitment and admissions experience with knowledge of transfer credit policies and financial aid programs

Nice To Haves

3-5 years of experience in a higher education environment, preferably in the area of online graduate program admissions/recruiting and working with early and mid-career students
Experience using Salesforce and email automation in Pardot
An understanding of the fields of public administration and/or health administration

Responsibilities

Contribute to the development of recruiting strategies and marketing plans (including pipeline-building, outreach, events, and marketing)
Work closely with the department chairs in making admission decisions for graduate programs in accordance with admission guidelines.
Collaborate with marketing to strengthen automated drip campaigns and messaging
Work closely with the academic program office to ensure proper onboarding of new students.
Counsel applicants on admission policies and procedures.
Evaluates and offers solutions to applicant problems and requests regarding admission.
Monitor weekly dashboards and funnel reports (inquiries, apps, admits, certs, enrollment).
Analyze and evaluate documents submitted with applications for admission (i.e., transcripts, references, and essays) of program applicants.
Organize, plan, and execute virtual programs/events to support recruitment efforts.
Leverage Salesforce and its functions to enhance marketing and enrollment goals
Continually assess and review processes and systems to ensure they are efficient and effective, enabling the online programs to meet their objectives.
Identifies areas for enhancement and change, and successfully manages projects to implement those changes.
Communicates in person, by telephone, and in writing with students about the status of admissions applications and documents all communication and activity in a CRM daily.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.