Program Manager Global Student Experiences (Study Abroad) - Office of the Provost

University of Texas Medical Branch (UTMB)•Galveston, TX

12h•Hybrid

About The Position

The Program Manager is accountable for the personnel, operational, and financial management of assigned program(s) to ensure the delivery of competent, compassionate, and efficient clinical care, and the promotion of research and clinical education. The Program Manager for the Office of the Provost – Global Operations supports the administration, coordination, and delivery of UTMB Global Student Experiences. This role leads program operations, lifecycle management, program management system administration, and the coordination of global and domestic experiential programs to ensure high-quality, compliant, and well-coordinated program delivery aligned with UTMB and UT System standards. This position operates with a high level of independence and accountability, requiring strong communication and presentation skills, and the ability to lead meetings, deliver presentations, and represent the Office of the Provost – Global Operations in interactions with faculty, staff, and students.

Requirements

Bachelor's degree from an accredited university or equivalent
5 years of experience in program management
Strong public speaking and presentation skills
Ability to lead meetings, facilitate discussions, and engage diverse stakeholders
Demonstrated ability to work independently with a high level of accountability
Ability to manage multiple priorities, meet deadlines, and deliver high-quality work
Strong organizational, analytical, and problem-solving skills
Effective interpersonal and communication skills
Customer-focused mindset when working with students, faculty, staff, and external partners
Ability to proactively communicate progress, identify challenges, and escalate issues as appropriate
Ability to manage workload effectively in a remote or hybrid work environment

Nice To Haves

Master’s degree (e.g., MPH, MBA, Higher Education Administration, International Education or related field)
Experience with study abroad or program management systems (e.g., Via TRM, Terra Dotta)
Experience in higher education or academic health environments
Experience coordinating student programs, travel, or experiential learning initiatives
International experience (study, work, or program coordination abroad)
Demonstrated experience delivering presentations, facilitating meetings, and engaging diverse audiences
Proficiency with Microsoft Office Suite, SharePoint, Planner, Power BI, and/or Canva or Adobe Creative tools
Bilingual or multilingual skills

Responsibilities

Supports the administration, coordination, and delivery of UTMB Global Student Experiences.
Leads program operations, lifecycle management, program management system administration, and the coordination of global and domestic experiential programs.
Ensures high-quality, compliant, and well-coordinated program delivery aligned with UTMB and UT System standards.
Leads meetings, delivers presentations, and represents the Office of the Provost – Global Operations in interactions with faculty, staff, and students.
Oversees and coordinates administrative and operational activities related to UTMB Global Student Experiences, including program lifecycle management, system operations, and participant coordination.
Provides operational leadership for program delivery and fosters collaboration across faculty, staff, and institutional partners.
Serves as a liaison between faculty, academic units, and institutional departments to support program implementation, coordination, and delivery.
Coordinates program operations across internal and external stakeholders to ensure alignment with program requirements and institutional expectations.
Leads and facilitates meetings, presentations, and program briefings with faculty, staff, and students.
Manages and maintains program operations within the designated program management system, including program setup, application workflows, participant tracking, and lifecycle progression.
Monitors program activities to ensure compliance with UTMB, UT System, and international travel policies, including verification of required documentation and pre-departure requirements.
Maintains working knowledge of institutional agreements (e.g., education agreements, program agreements, MOUs) to ensure programs are aligned with executed and active affiliations/partnerships.
Develops and generates reports related to program participation, outcomes, and operational metrics to support decision-making and program effectiveness.
Evaluates program processes and services to ensure quality, efficiency, and compliance with established standards.
Supports the development and refinement of operational processes, performance standards, and program workflows to enhance efficiency and effectiveness.
Identifies opportunities for operational improvements, system enhancements, and process optimization, and supports implementation of approved changes.
Supports the implementation of new processes, systems, and program initiatives aligned with institutional goals.
Coordinates with campus partners and external stakeholders to support collaborative program operations and participant experiences.
Ensures adherence to internal controls, policies, and reporting structures related to program operations.
Performs related duties as assigned.
Participate in professional development and institutional initiatives.
Remain current in best practices related to program operations and student mobility.