Project Manager Services Specialist North America and EMEA Only

Vertiv•Westerville, OH

About The Position

The Program Manager is responsible for leading the execution of new and derivative Global Service Platform initiatives that enable Vertiv Customer Engineers, Partners, and Customers. These platforms support critical service capabilities across data collection and data utilization, including field tools, connected services, and next-generation monitoring platforms. This role operates within the Global Services BU PMO and drives cross-functional delivery through influence rather than direct authority. The Program Manager ensures alignment across engineering, product, services, IT, and regional stakeholders while managing scope, schedule, cost, and delivery through Vertiv’s NPDI phase-gate process. Key Platform Areas Data Collection Platforms Tools used by Customer Engineers to capture field data Data Utilization Platforms Remote and on-premises monitoring solutions

Requirements

Bachelor’s degree in Engineering, Business, Information Systems, or a related field (or equivalent experience)
Proven experience managing complex, cross-functional programs or projects in a matrix environment
Experience working with software platforms, digital tools, or service technology solutions
Strong understanding of project lifecycle management and phase-gate governance
Excellent communication, facilitation, and stakeholder management skills
Ability to influence without direct authority and navigate complex organizations

Nice To Haves

Experience in service platforms, monitoring solutions, or field service tools
Familiarity with NPDI or similar product development lifecycle frameworks
Experience working with global teams and external suppliers
Project Management certification (PMP, PgMP, or equivalent)
Experience with Smartsheet or similar project planning tools

Responsibilities

Coordinate internal resources and external suppliers/vendors for Global Service Platform development
Define and maintain project scope, objectives, schedules, and budgets in collaboration with stakeholders
Manage project execution through the Vertiv NPDI phase-gate process
Track and manage changes to scope, schedule, and cost using established control methods
Measure and report project performance using appropriate tools and metrics
Lead and coordinate work across multi-disciplinary teams, including: Service Platform engineering teams Product Owners Global Services Offering Managers R&D teams across Lines of Business IT, mobile, and security teams Regional Services leaders Academy and training teams External suppliers
Prepare and facilitate strategic and operational review meetings with Product Owners and leadership
Establish regular cadence meetings to track progress, risks, and dependencies
Identify deviations and drive corrective actions
Generate purchase orders (POs) for external suppliers
Track and consolidate activity across multiple programs and workstreams
Create and maintain detailed project plans
Establish common practices, standards, and ways of working across product, engineering, and services teams
Ensure documentation, reviews, and recommendations meet professional and governance standards