Professional Services Specialist - (North America East)

Motorola Solutions

13d•$95,000 - $105,000•Remote

About The Position

As a Professional Services Specialist, you will serve as the technical backbone for Avigilon Alta deployments across the Western region. You will bridge the gap between complex engineering and customer success, ensuring our physical security solutions are integrated seamlessly and performing at peak capacity.

Requirements

4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate or minimum 7 years of relevant experience, additional prior vocational or technical education.
Legal authorization to work in the U.S. indefinitely is required.
Travel Requirements Over 50%

Nice To Haves

Experience: 4–5 years in IT/Physical Security; 3+ years specifically in VMS/Access Control environments.
Education: Degree/Diploma in Computer Science or Engineering preferred; industry certifications (CCNA, CompTIA A+, etc.) are a major asset.
Core Competencies: Calmness under pressure, excellent presentation skills, and the ability to translate complex technical concepts for stakeholders of all skill levels.

Responsibilities

End-to-End Deployment: Lead on-site and remote installation, configuration, and certification of VMS and Access Control environments (Avigilon Alta) from the ground up.
Technical Troubleshooting: Apply advanced logic to resolve complex hardware and software issues involving IP networking (TCP/IP, UDP, Multicasting), Analytics, and VMS integrations.
Strategic Sales Support: Partner closely with Sales teams to reach strategic targets by conducting technical demonstrations, identifying project risks, and assisting in stakeholder identification.
Training & Mentorship: Upskill channel partners, end-users, and internal teams through high-quality technical training and product demonstrations.
Network Expertise: Leverage deep knowledge of IT infrastructure—including routers, firewalls, Wireshark, and PowerShell—to ensure site audits and system designs meet rigorous standards.
Customer Relationship Management: Act as a technical liaison between Customer Success and Support teams to maintain high satisfaction and provide expert post-sales advocacy.
Field Readiness & Mobility: Maintain the flexibility to travel >50% within North America, requiring a valid driver’s license, passport, and the ability to manage complex site visits independently.