Program Manager for Cardiac

ROM TECHNOLOGIES INC•Clearwater, FL

About The Position

The Program Manager, Cardiac is responsible for driving end-to-end success for cardiac patients and enterprise cardiac accounts. This role owns patient success across the cardiac program, ensuring efficient service delivery, successful treatment completion, and strong outcomes for enterprise partners. Reporting to the Head of Cardiac or Vice President of Sales, the Program Manager identifies gaps in patient servicing and account performance, works cross-functionally to implement solutions, and improves operational workflows to support scalable growth of the cardiac enterprise business.

Responsibilities

Own the cardiac patient journey from referral through treatment completion.
Ensure timely, coordinated, and high-quality patient servicing.
Monitor patient progress and proactively address risks to completion or outcomes.
Serve as the primary operational owner for all cardiac enterprise accounts.
Ensure consistent, high-quality servicing aligned with clinical and contractual expectations.
Partner with Sales and Account Management to support account retention and growth.
Identify and address gaps or inefficiencies in patient servicing and enterprise workflows.
Analyze operational and patient experience data to inform improvements.
Implement scalable solutions to enhance outcomes, satisfaction, and efficiency.
Partner with the Establishment/Implementation team to resolve servicing gaps.
Collaborate with clinical, operations, sales, and technology teams to streamline workflows.
Act as a liaison between enterprise accounts and internal stakeholders.
Support launch and optimization of cardiac programs for new and existing accounts.
In coordination with Establishment, develop and maintain SOPs and best practices.
Ensure the cardiac program scales effectively while maintaining quality.
Provide regular performance updates to the Head of Cardiac and/or VP of Sales.
Track and report KPIs