Program Manager - Extended Service Agreements

Electrolux Group•Charlotte, NC

2d•Hybrid

About The Position

The Program Manager, Extended Service Agreements (ESA), plays a critical role in driving operational and financial success for the ESA business. This position oversees end-to-end program management, ensuring seamless execution and alignment with strategic goals. The role requires strong analytical skills, business acumen, and the ability to collaborate across Finance, Sales, Marketing, Legal, IT, and Service teams. Success depends on excellent communication, problem-solving, and adaptability in a fast-paced environment.

Requirements

Bachelor’s degree
4+ years of experience with warranty, insurance, claims processing, and financial systems preferred
Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and CRM systems
Ability to manage sensitive information and prioritize multiple projects in a fast-paced environment

Responsibilities

Manage day-to-day ESA operations to achieve revenue and profitability targets aligned with strategic objectives
Oversee end-to-end ESA processes, including claims monitoring, performance evaluation, and timely resolution
Collaborate with Sales, Marketing, and Customer Service to drive lead generation, improve conversion rates, and grow program enrollment
Develop and implement promotional strategies and pricing models in partnership with Finance and Marketing teams
Streamline operations and implement best practices to enhance efficiency, accuracy, and customer experience
Support financial planning and reporting, including forecasting, budgeting, and variance analysis
Maintain vendor relationships and oversee contract negotiations, service level agreements, and compliance standards
Conduct market and competitive analysis to identify trends, opportunities, and risks, informing strategic decisions
Lead cross-functional projects and initiatives to improve ESA performance and deliver on business transformation goals