Manager, Software Engineering (Service Agreements & Memberships)

ServiceTitan

3d

About The Position

At ServiceTitan, we make a huge impact on thousands of companies in the U.S. and abroad, enabling them to be more efficient and effective at running their business. Our platform is a market leader, featuring Machine Learning and AI-driven scheduling and dispatch automation that are light-years ahead of the competition. We are a quality-minded organization that uses the most modern tools on the .NET platform, loves to solve complex problems, and embraces learning, exploration, and growth. If you share these values, we'd love to talk to you! We are seeking a high-impact Engineering Manager who truly excels as a Player-Coach. This exciting role calls for a leader who is passionate about guiding a high-performing team while maintaining a deep, active connection to the codebase. This is an integrated leadership and technical role. You will lead from the front, setting technical standards, solving complex problems, and actively contributing to our services. The foundational requirement for this position is current, active coding proficiency in C#. About the Team: Service Agreements & Memberships This squad is the core owner of the product features that allow our customers to sell recurring maintenance plans and long-term contracts. The team’s work is the engine behind our customers' recurring revenue. Scope of Impact: The team builds and maintains functionality for everything from simple residential memberships (like twice-a-year check-ups) to complex commercial agreements involving multi-year contracts and hundreds of pieces of equipment across multiple locations. Deep Integration: Because agreements are central to a service business, this squad’s features are integrated with nearly every other module, including CRM, Job Scheduling, Invoicing, Inventory Management, and Reporting. Current Focus: The team is currently expanding use cases for service agreements, tackling complex challenges to add new features, and ensuring the codebase remains high-quality as we scale.

Requirements

• Strong C# Proficiency: Proven expertise with modern C# development, including its ecosystem, performance characteristics, and common frameworks. We are looking for candidates whose current or very recent role involves active, hands-on coding
• Microservices Expertise: Extensive, practical experience designing, deploying, and maintaining resilient, distributed, and scalable solutions built on a microservice architecture. This includes knowledge of containerization (Docker/Kubernetes), service meshes, and inter-service communication protocols.
• SaaS Experience: Proven track record developing and deploying large-scale, high-availability SaaS applications.

Nice To Haves

• AI as a Teammate: Hands-on experience leveraging AI coding tools (e.g., Claude, ChatGPT, Cursor, GitHub Copilot) to accelerate development, improve code quality, and streamline debugging workflows.
• Engineering Judgment: Ability to critically evaluate and integrate AI-generated output, applying sound engineering judgment to ensure correctness, security, and maintainability.
• AI Integration: Experience integrating LLM APIs (e.g., OpenAI, Anthropic) or AI services into production applications.
• A Growth Mindset: Eagerness to stay current with the rapidly evolving AI tooling landscape and champion best practices for AI-assisted development within the team

Responsibilities

• Active Technical Contribution: Dedicate time to hands-on coding, code reviews, and setting implementation patterns, primarily utilizing C#.
• Architectural Oversight: Lead the design, implementation, and continuous evolution of our highly scalable platform, requiring deep working knowledge of microservice architecture patterns and best practices.
• Team Leadership: Manage, mentor, and grow a team of high-caliber engineers, fostering a strong culture of technical excellence and accountability.
• Product Impact: Partner closely with Product Management to define the technical roadmap and execute the delivery of high-quality, user-facing features that drive significant business value.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed