Program Manager, Enterprise Change Management (ECM)

Northern Trust • Chicago, IL

2d

About The Position

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. An ECM Program Manager will be a part of the ECM PMO and is responsible for the strategy, oversight, governance and execution of the ECM framework on programs and projects that meet the ECM thresholds as determined by the intake process. As Program Manager, responsibilities include managing scope, schedule, budget and resources via standardized governance frameworks, oversight, risk and dependency management, financial tracking, OKR/KPI monitoring, scope monitoring, and controlled change management processes as well as promoting communication and education. The Program Manager will collaborate closely with program partners on the specific program/project to which they are assigned, Senior Leadership, and fellow members of the ECM. This position reports to the Global Practice Lead – Enterprise Change Management group.

Requirements

• Excellent organizational and communication skills
• Experience leading complex programs and process with evidence of continuous improvement along the way
• Execution-oriented with an affinity toward setting and achieving targets
• Strong ability to influence and utilize personal courage
• Capable of consulting with senior leaders and leveraging problem solving skills
• Sense of urgency, risk-awareness, and understanding of the ‘why’ behind managing high-stakes initiatives
• Ability to form meaningful relationships with business partners and external vendors
• Ability to accurately plan, manage and forecast budget
• Ability to write and assess strong, metrics-drive business cases and apply prioritization methods
• Experience working in a global, cross-functional environment
• BS/BA degree in relevant field preferred
• Minimum of 5-7 years of experience in a project or program management role at a complex organization
• Experience in organizational, results-driven transformations

Nice To Haves

• Experience in global financial services preferred
• CAPM or PMP is a plus but not required

Responsibilities

• Responsible for creating, driving, and administering ECM program governance program management standards.
• Responsible to lead facilitation of ECM solutions to a range of programs/projects across BUs, regions, complexity levels, and verticals.
• Determine benchmarks and measurements of success for each program; utilize information for continuous improvement toward program goals.
• Mobilize teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk.
• Conduct program management with initiative planning design, build and transition for the program
• Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks.
• Proactively manage program/project risks and dependencies within the program and across the organization.
• Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies.
• Hold teams accountable and perform effective decision making.
• Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go-live.
• Ensure risk, legal, procurement, compliance and upstream/downstream applications have proper levels of involvement in the program/project.
• Facilitate processes and proper documentation / sign-off is completed per the governance standards.
• Assess budget, track forecast, actuals and Quarterly allocations.
• Proactively escalate observations pertaining to under/over-spending and work to propose mitigation tactics in order to stay within the intended budget.
• Collaborate with Productivity Office to ensure proper data is captured, assess and maintained during Annual and Quarterly Planning.
• Assist in monitoring and responding to ECM demands.
• Manage the communication and execution plans to implement new ECM program offerings with broader enterprise.
• Contribute to the continuous improvement on ECM processes, standards, and templates.

Benefits

• Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits.
• Northern Trust also provides a discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level