Mgr-Enterprise Change Management

Ochsner Health•New Orleans, LA

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! The Manager – Enterprise Change Management supports enterprise strategic and operational initiatives by leading the people side of change to drive adoption, readiness, sustainment, and leader effectiveness. By enabling workforce readiness and behavioral adoption, this role enables successful strategy deployment and realization of initiative outcomes. Operating within the Change Management Center of Excellence, the Manager partners with executive sponsors, initiative leaders, Strategic Project Management, and core enterprise partners to assess readiness, enable leaders, and execute change strategies aligned to the enterprise change methodology. The role focuses on embedding consistent change practices across initiatives while translating strategy into practical, leader‑ready enablement. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

Education Required - Bachelor’s Degree in business administration, healthcare administration, human resources, psychology, communications, or related field.
Work Experience Required - 7 years proven success leading or supporting large-scale transformational change efforts impacting workforce, culture, and organizational capability. Experience partnering with senior leaders and enterprise teams to support change leadership effectiveness and workforce alignment.
Certifications Required - Certification in change management methodologies: PROSCI Change Management, Association of Change Management Professionals (ACMP) (At hire or within first 6 months of hire)
Knowledge of structured change management methodologies (e.g., Prosci/ADKAR, Kotter) and ability to apply them to drive adoption, readiness, reinforcement, and sustainment in complex organizations.
Ability to think systemically across people, roles, processes, technology, and culture, and to understand how change efforts support enterprise strategy execution and initiative outcomes.
Skill in supporting executive sponsors and people leaders to demonstrate effective change leadership behaviors, including visible sponsorship, alignment, and reinforcement—without formal authority.
Strong executive‑level communication and stakeholder management skills, including the ability to engage diverse audiences, manage resistance, and translate change impacts into clear, actionable messages.
Ability to assess readiness, gather qualitative and quantitative feedback, and use adoption indicators to guide enablement, reinforcement, and continuous improvement efforts.
Demonstrated expertise in change strategy, readiness, adoption, and training enablement, including developing or applying structured change approaches, principles, and tools.

Nice To Haves

Preferred - Master's Degree
Preferred - Experience in healthcare or a similarly complex, regulated environment.
Preferred - Additional training or certification in advanced facilitation or organizational transformation.

Responsibilities

Leads the people side of change for enterprise strategic and operational initiatives, driving adoption, readiness, and sustainment to enable successful strategy and initiative outcomes.
Assesses stakeholder, impact, and readiness needs to determine change and leader enablement requirements.
Executes change management activities aligned to the enterprise change methodology and Change COE standards.
Enables leader effectiveness during change by supporting sponsor alignment, manager enablement, and reinforcement of change expectations and behaviors.
Develops and applies change playbooks, tools, templates, and job aids that support leaders and employees in adopting new ways of working.
Partners with the Strategy Division and Strategic Project Management to align change support with initiative intent and timing.
Partners with Talent & Learning, Internal Communications, Employee Experience, and HR Business Partners to align enablement and adoption support.
Supports adoption through change champion networks and monitoring of adoption, readiness, and sustainment indicators.
Performs other duties as assigned
Complies with all policies and standards
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.