Program Manager - Enrollment

DEVELOPMENTAL PATHWAYS•Aurora, CO

1d•Hybrid

About The Position

Developmental Pathways (DP) has an opportunity for a Program Manager (PM) – Enrollment in our Case Management Department to supervise a team of individual contributors that primarily function as Case Managers. The Program Manager will direct the activities of Case Managers performing Home and Community Based Services Medicaid waiver enrollment, including needs assessments and support plan development. The Program Manager will engage their staff, peers, and leadership with integrity and authenticity. They are responsible for creating and maintaining an engaged and supportive team culture. Our ideal Program Manager – Enrollment is a subject matter expert and people leader who will possess strong organizational, collaboration, critical thinking, and communication skills. They use judgment to make business decisions based on the needs of the department or program. Lastly, they will lead their team to deliver outcomes for internal and external partners while maintaining confidentiality, assuring rights are protected, and adhering to the organization's mission, vision, and values. This role offers a 4-day, 40-hour work week, with flexible scheduling options of either Monday-Thursday or Tuesday-Friday. The role includes the flexibility to work remotely, as well as the opportunity to collaborate in-person at our headquarters office in Aurora, CO, and/or at off-site locations.

Requirements

A Bachelor’s Degree; or Five (5) years of experience in the field of Long-Term Services and Supports (LTSS), which includes Developmental Disabilities; or Some combination of education and relevant experience appropriate to the requirements of the position
A minimum of two (2) years of experience with mentorship, team lead, and/or direct supervision
Working knowledge of the Medicaid Long Term Care system
Experience managing sensitive information with discretion
Personal vehicle in good operating condition for use during work as appropriate
Valid Colorado motor vehicle license and proof of motor vehicle insurance
Ability to meet our driving requirements - no suspensions/ no more than two tickets in the past three years
Upon request, qualifying need, and approval, driving requirements may be waived in lieu of reliable transportation.

Nice To Haves

Project management experience
Able to speak, write, and interpret fluently in English and Spanish based on the business needs
Ability to complete all typical service coordinator responsibilities in fluent language/s
Support with written translation of internal documents for use by stakeholders, as appropriate

Responsibilities

Provide oversight and support to various business processes, reporting mechanisms, and trend analyses
Supervise and direct activities of assigned staff to ensure timely processing, submission, and distribution of reports, data, and work
Foster and maintain an inclusive team with productive team cohesion and dynamics
Observe, supervise, evaluate, and document performance, and ensure performance evaluations are completed and reviewed for all assigned staff
Address staff disciplinary issues in consultation with the Associate Director and Human Resources
Coach and mentor staff to improve the quality of documentation, deadlines, and soft skills, as needed
Participate in the hiring process for open positions, as needed
Lead and collaborate with others on all aspects of project management, with emphasis on stakeholder communication, resource availability, and impact on the community
Ensure all applicable policies, procedures, and regulatory guidelines regarding persons served, processes, and funding are met.
Ensure timely and efficient completion of documentation for funding continuity
Ensure workloads and/or caseloads are covered in the event of absenteeism and/or staff vacancies /monitor workloads, as appropriate
Complete and update required training; participate effectively and appropriately, and ensure training completion for staff
Other duties as assigned

Benefits

$62,506 - $69,537 annually + an additional 4% Bilingual pay premium for hours worked
Great work-life balance & flexible work schedules
Health/dental/vision coverage
Generous paid time off and holiday pay
Monthly work remote stipend
Employer-paid and supplemental life insurance
Short- and long-term disability insurance
401(k) investment plan, with an employer match of up to 4%
Mileage reimbursement
Tuition reimbursement program
Certified Employer for Public Service Loan Forgiveness Program
Healthcare reimbursement and flexible spending plans
Discounts on auto and homeowners’ insurance
Employee assistance program
Credit union membership
Employer-paid training