Program Manager - eCommerce & Merchandise Operations
About The Position
This is not a technical or IT-focused role. Experience in promotional merchandise, retail, or eCommerce programs is strongly preferred. Position Overview: The Program Manager oversees various aspects of program operations, ensuring smooth execution and continuous improvement. This role involves strategic planning, cross-functional collaboration, and data-driven decision-making to enhance program efficiency and effectiveness. The Program Manager will own the success of program health and execution in alignment with the strategic roadmap. They will partner with the sales team to drive success from ideation to execution. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a proven track record in program management.
Requirements
- Bachelor’s degree in Business, Marketing, or related field.
- 3-5 years of experience in program management or a related role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with Smartsheet or similar project management tools.
- Ability to work cross-functionally with multiple stakeholders and manage conflicting priorities.
Responsibilities
- Cross-Functional Collaboration: Collaborate and communicate effectively with cross-functional teams to traffic inbound requests and ensure seamless program execution.
- Data-Driven Performance: Leverage data and reporting expertise to drive sales performance and increase Net Promoter Score (NPS).
- Client Contract Expertise: Act as an expert for client contract specifics, monitoring for compliance to ensure all terms are met.
- SKU Lifecycle Management: Own the end-to-end SKU lifecycle, determining when items have reached the end of their lifecycle to maximize sales and reduce inventory liability, in partnership with Merchandising and Planning.
- Marketing Execution: Oversee and manage marketing execution, including the implementation of site optimization tactics.
- Inventory Management: Partner with Planning to monitor inventory levels and identify liquidation tactics to manage stock efficiently.
Benefits
- robust PTO
- vacation
- a paid volunteer day
- holidays and summer Fridays
- medical, dental, vision, life, and AD&D insurance
- 401k
- tuition reimbursement
- mental health and financial wellness programs
- professional development opportunities including tuition reimbursement
- Certain revenue-generating positions may be eligible for incentive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
