eCommerce Operations Manager

Hyster-Yale Group•Greenville, NC

1d•Hybrid

About The Position

What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented eCommerce Operations Manager based at our Greenville, NC location. What you will do: Own the day‑to-day operation of the eCommerce platform, ensuring site performance, stability, security updates, releases, and backups meet business and customer expectations. Lead eCommerce platform initiatives, including platform selection, implementation, enhancements, and upgrades, aligning technology decisions with marketing and business goals. Partner with marketing, IT, data, creative, merchandising, as well as other cross-functional teams and external vendors, to scope, plan, and deliver platform improvements and ongoing maintenance. Conduct discovery sessions with stakeholders and customers to gather requirements, define workflows, and support seamless system integrations and data connectivity. Serve as the subject matter expert and project lead for customer onboarding and complex system integrations, guiding projects from requirements through launch. Troubleshoot platform, integration, and data issues, documenting resolutions and improving processes to prevent recurring problems. Monitor and analyze key performance indicators; own operational KPI reporting and deliver data‑driven insights. Own integrated project plans, timelines, and delivery governance to ensure cross‑functional and global alignment. Support and optimize ecommerce platform generating multi‑million‑dollar annual aftermarket parts revenue. Who you are: A collaborative problem solver who enjoys translating business needs into practical technical solutions. Organized and detail‑oriented, with the ability to manage multiple priorities without losing sight of the customer experience. A strong communicator who can work effectively with technical and non‑technical partners. Curious and data‑driven, always looking for ways to improve performance, usability, and efficiency. Comfortable taking ownership and accountability in a fast-moving, cross-functional environment. What you will need: Bachelor’s degree in business, information systems, marketing technology, or related field. 5-7 years of experience supporting eCommerce platforms, web technologies, data, or IT systems. 3-5 years of customer‑facing experience preferred. In lieu of a degree, a minimum of 10+ years of equivalent, relevant experience. Skills, Experience & Abilities Hands‑on experience managing eCommerce platforms (e.g., platform operations, releases, integrations, and performance monitoring). Strong project management skills in a digital or technology environment, including requirements gathering, timelines, and vendor coordination. Experience working with web technologies, APIs, and system integrations to support end‑to-end transactions. Data analysis skills, including the ability to interpret KPIs, build insights, and recommend optimization opportunities. Proficiency with analytics tools, content management systems, and productivity tools (e.g., Excel, dashboards, reporting tools). Solid understanding of SEO, site performance metrics, and eCommerce best practices. Ability to troubleshoot technical and data issues and communicate solutions clearly to stakeholders. Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-ARD #LI-HYBRID Job Type Permanent Time Type Full time Work Hours 40 Travel Required 1-10% Primary Location HY US Greenville, NC (Headquarters) Address 1400 Sullivan Drive Zip Code 27834 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled Hyster-Yale Materials Handling, Inc., is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster® and Yale® brand names. As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care. Our achievements are driven by our people, our strong culture and commitment to our values, which are founded on a philosophy of integrity, respect and excellence. At Hyster-Yale, you can feel the loyalty from the inside out.

Requirements

Bachelor’s degree in business, information systems, marketing technology, or related field.
5-7 years of experience supporting eCommerce platforms, web technologies, data, or IT systems.
3-5 years of customer‑facing experience preferred.
In lieu of a degree, a minimum of 10+ years of equivalent, relevant experience.
Hands‑on experience managing eCommerce platforms (e.g., platform operations, releases, integrations, and performance monitoring).
Strong project management skills in a digital or technology environment, including requirements gathering, timelines, and vendor coordination.
Experience working with web technologies, APIs, and system integrations to support end‑to-end transactions.
Data analysis skills, including the ability to interpret KPIs, build insights, and recommend optimization opportunities.
Proficiency with analytics tools, content management systems, and productivity tools (e.g., Excel, dashboards, reporting tools).
Solid understanding of SEO, site performance metrics, and eCommerce best practices.
Ability to troubleshoot technical and data issues and communicate solutions clearly to stakeholders.

Responsibilities

Own the day‑to‑day operation of the eCommerce platform, ensuring site performance, stability, security updates, releases, and backups meet business and customer expectations.
Lead eCommerce platform initiatives, including platform selection, implementation, enhancements, and upgrades, aligning technology decisions with marketing and business goals.
Partner with marketing, IT, data, creative, merchandising, as well as other cross-functional teams and external vendors, to scope, plan, and deliver platform improvements and ongoing maintenance.
Conduct discovery sessions with stakeholders and customers to gather requirements, define workflows, and support seamless system integrations and data connectivity.
Serve as the subject matter expert and project lead for customer onboarding and complex system integrations, guiding projects from requirements through launch.
Troubleshoot platform, integration, and data issues, documenting resolutions and improving processes to prevent recurring problems.
Monitor and analyze key performance indicators; own operational KPI reporting and deliver data‑driven insights.
Own integrated project plans, timelines, and delivery governance to ensure cross‑functional and global alignment.
Support and optimize ecommerce platform generating multi‑million‑dollar annual aftermarket parts revenue.