Program Manager Digital Services
About The Position
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us! Siemens Electrification X combines the real and digital worlds in the Xcelerator IoT Software as a Service (SaaS) offering for Electrification & Automation to tackle the challenges of energy transition. Learn more about our solution HERE. We are seeking a dynamic Program Manager of Digital Services in Raleigh NC to manage the execution, commercialization, and customer delivery of Siemens' next-generation digital service offerings. This role would report to the Head of Digital Services, within a team focused on Electrification X - our flagship platform that enables customers to participate and benefit from digital services such as demand response, condition monitoring, asset performance, and cybersecurity. The Program Manager will play a key role in a customer-focused execution team responsible for quoting, onboarding, monitoring, and service delivery - while closely partnering with a separate stakeholders such as product manager(s) who oversee product roadmap and feature development.
Requirements
- Bachelor's degree in Engineering, Energy Systems, Business, or Computer Science or equivalent professional work experience.
- 5+ years of experience in the following: Energy or digital services, with a focus on leading customer delivery or technical commercialization teams.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice To Haves
- Deep understanding of ISO/RTO demand response programs, utility program structures, and distributed energy resource (DER) technologies.
- Proven ability to engage partners, develop teams, and collaborate effectively across functions.
- Exceptional written and verbal communication skills, with the ability to clearly convey technical concepts and business value.
- Demonstrated success in project management, guiding initiatives from concept to completion within defined scope, timeline, and budget.
- Familiarity with project management methodologies, budgeting, and resource planning.
- Knowledge of IT/OT integration, cloud platforms, and advanced solutions such as digital twins or condition-based maintenance.
Responsibilities
- Leading the commercialization and execution of Electrification X services, starting with demand response aggregation and ISO/RTO market participation.
- Designing and implementing the structure, processes, and operational roadmap for a high-performing team focused on customer engagement, quoting, onboarding, and service delivery.
- Collaborating directly with customers to translate digital solutions into tangible value, ensuring smooth adoption across diverse industries.
- Partnering with the Product Lifecycle Manager to align on product roadmaps, feature sets, and deployment timelines, while maintaining a strong rhythm of execution.
- Shaping the go-to-market strategy in coordination with marketing, commercial operations, and strategic partners.
- Establishing and executing customer success frameworks, key performance metrics, and feedback loops to drive continuous improvement in service quality and customer satisfaction.
- Scaling the delivery of future Electrification X offerings, including asset condition monitoring, remote operations, cybersecurity-as-a-service, and distributed energy resource (DER) optimization.
Benefits
- Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
