Program Manager Digital Patient Services - Branded

Sanofi • Cambridge, MA

9d

About The Position

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve. We are a global leader in healthcare, focused on revolutionizing lives. From research and development to sales, our skilled teams collaborate to innovate treatments, continuously enhance products, address unmet needs, and build connections within communities. Every day, we chase the miracle of science to create meaningful progress that positively impacts millions of patients worldwide. At Sanofi, we are driven by our commitment to advance patient health through scientific innovation. As a major pharmaceutical producer, we are dedicated to more than drug development, ensuring our therapies are accessible and affordable for all. E.D.G.E., a team within Sanofi General Medicines, is on a mission to revolutionize how we support patients through Managed Patient Programs (MPPs). We recognize that globally, manufacturers (pharma, device, and distributors) spend $5Bn annually on patient programs with an activation rate of the available patient population of only 3% due in large part to the branded approach, lack of awareness, and limitation that a patient can only be offered the program via a healthcare provider. Building on our learnings, we are leading the reinvention of MPPs, whether financial assistance (PAPs), patient education (PSPs), or combined programs (CPPs), leveraging innovation, technology, and data-generated insights. The MPP transformation initiative is closely aligned with our team’s broader ambition to decentralize healthcare and deliver care to patients, loved ones, and the broader care team, always putting patients at the center of the ecosystem. The transformation we are operating covers 60+ programs across 30+ countries with activities pre- and post-launch. We have set ambitious goals: 90% patient consent and enrolment after HCP referral, 60% program completion rate. As a Program Manager within Sanofi's E.D.G.E. team, you will play a pivotal role in transforming our Managed Patient Programs (MPPs) to significantly improve patient access and outcomes across our global healthcare ecosystem. You will lead the coordination of all MPP activities, help bridge and create cohesiveness of activities and people at the global and local levels across several Key and International markets, and with BrightInsight, our partner. This position requires a passionate individual who can bring positive energy, transparent communication, and structured program management to both internal and external stakeholders, ultimately contributing to our broader mission of advancing patient health through the miracle of science. Your proactive approach to identifying opportunities, solving complex challenges, and connecting people to find solutions and mitigate risks will be critical to your success in this role. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Bachelor’s degree in business, Engineering, or related field required (MBA preferred)
• Project management certification preferred
• 7+ years of progressive experience in pharmaceutical, biotechnology, or life sciences industries, may include consulting experience with top-tier firms
• 7+ years of program management experience in complex, multi-stakeholder environments
• Demonstrated track record of successful program delivery and stakeholder management
• Strong business acumen with the ability to adapt communication and approach to diverse audiences
• Advanced proficiency in program and project management methodologies and tools
• Exceptional organizational skills with proven ability to manage competing priorities and deliver results on schedule
• Self-motivated professional with strong initiative and accountability
• Strategic thinking and execution in dynamic environments
• Cross-functional collaboration and stakeholder engagement
• Process optimization and a continuous improvement mindset

Responsibilities

• Leadership: Foster a positive and transparent work environment that encourages proactive problem-solving and innovation
• Drive accountability through clear goal setting and empower teams to achieve program objectives
• Lead by example in promoting open communication and building trust across organizational boundaries
• Demonstrate resilience and adaptability in managing complex program challenges
• Operational Management and Oversight: Develop and maintain comprehensive program plans, ensuring clear milestones, deliverables, and resource allocation
• Implement robust governance frameworks to monitor program health and drive decision-making
• Proactively identify and mitigate risks through structured assessment and contingency planning
• Establish and track KPIs to measure program success and drive continuous improvement
• Cross-functional Collaboration: Build and nurture strong relationships with both internal stakeholders and external partners
• Facilitate effective cross-functional teamwork to ensure alignment and program success
• Create an environment that promotes knowledge sharing and collaborative problem-solving
• Drive consensus and resolution across diverse teams and organizational cultures
• Communication: Establish clear communication channels and protocols across all program stakeholders
• Deliver compelling presentations and status updates to various audience levels
• Ensure transparency through regular and structured reporting of program progress
• Facilitate productive dialogue between internal teams and external partners

Benefits

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or a lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks’ gender-neutral parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees