Program Supervisor, Patient Services

AssistRx • Overland Park, KS

1d

About The Position

The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities.

Requirements

• Education and experience required: Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience. Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting.
• Specific type of experience required: 3-5 years of financial assistance
• 1-3 years of specialty pharmacy or pharmacy insurance preferred
• 3-5 years of supervisor or lead experience
• Professional level knowledge of customer care techniques and processes.
• In-depth understanding of insurance plans and benefit structures.
• Been involved in or managed special projects in a call center or similar environment.

Nice To Haves

• 1-3 years of specialty pharmacy or pharmacy insurance preferred

Responsibilities

• Establish, monitor, analyze and report on KPI’s related to effective patient access processes and initiatives
• Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
• Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence
• Coordinate and manage special projects which will frequently be cross-functional in nature
• Presents to external audiences (primarily healthcare providers and insurers)

Benefits

• Supportive, progressive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees