Program Manager - Data Intelligence & Analytics

Cloudflare•San Francisco, CA

21h•Hybrid

About The Position

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the Department: Cloudflare’s Business Intelligence team plays a critical role in providing the advanced data analytics solution for the company’s business teams. We are responsible for building a centralized cloud data analytics platform using open source technologies that are used by our internal Business Partners and Machine Learning teams. Our goal is to democratize data, support Cloudflare’s critical business needs, and provide reporting and analytics self-service tools to fuel existing and new business critical initiatives. About the Role: We are looking for a self-motivated Program Manager to join our Data Intelligence and Analytics (DIA) team. You will work with our technical leads in driving the delivery of various initiatives, including AI/ML projects, as well as supporting the roadmap tracking of our teams. This role is solely dedicated to supporting the building of internal data environments or the data products that serve internal data customers. The ideal candidate is process driven but remains flexible and iterative, able to manage internal and external stakeholders, and is able to adapt to quickly evolving situations.

Requirements

BA/BS in Business Administration or Computer Science, or an equivalent combination of education and experience.
3-5 years experience in planning and prioritization for highly cross functional teams
Excellent oral and written communication, proven track record of effective communication at various levels including executive level.
Strong competency with project management tools (Confluence, JIRA) and various development methodologies (Agile, Waterfall, Scrum, etc).
Comfortable managing tight deadlines, changing priorities, and ambiguity.
Knowledge of technical program management and a desire for continuous improvement.
Cooperative leader who has successfully gained authority with peers by demonstrating empathy, providing support, and motivating others.
Role is based in Austin and you will be working with teams in various time zones.
Expectation to be able to attend day-long in-office sessions.

Responsibilities

Engage with various operations teams to plan, track, and manage the execution of programs and initiatives.
Develop clear and transparent communication channels to align with business stakeholders and other delivery teams and ensure relevant audiences receive appropriate updates on programs and projects.
Support DIA managers in requirements gathering, project tracking, meeting alignment, documentation and requisite follow-up.
Actively partner with DIA managers and team members on quarterly planning and roadmap tracking of our engineering teams.
Collaborate with team leads to develop executive reporting materials (e.g., executive steer co, weekly updates, key artifacts, etc.).
Facilitate communication between business stakeholders and the development team.
Support the management of data sourcing schedules, timelines, and milestones for the implementation and delivery of the projects and programs.
Organize daily activities: meetings, reporting, follow-up, to support the ongoing management of programs in flight.
Support the operational development of program management within the DIA team, and lend support to various operational functions.

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