Program Manager, Crisis Respite

Heritage Behavioral Health Center•Decatur, IL

4h•$67,000 - $75,000

About The Position

The Program Manager provides the vision and operational oversight for our Crisis Respite Program, also called The Living Room, ensuring it remains an alternative to unnecessary hospitalizations or law enforcement involvement. This role is responsible for upholding the values and ethics of Heritage Behavioral Health Center while cultivating a culture of belonging, hospitality, and peer-led recovery. Schedule: Full-Time, 8:00 a.m. – 5:00 p.m. | Monday – Friday and every other Friday paid off (wellness day) | Position is responsible for the oversight and management of a program that operates 24 hours per day, 7 days per week and requires flexibility based on program needs

Requirements

Strong leadership and communication skills in a behavioral health setting
Ability to respond calmly in dynamic or high-acuity situations
Trauma-informed, recovery-oriented, and person-centered approach
Organizational skills and attention to detail
Ability to work collaboratively across multidisciplinary teams
Ideal candidate will meet the requirements to be credentialed as a Qualified Mental Health Professional under Illinois Rule 132. This can be achieved through the following pathways:
Full licensure as a Licensed Practitioner of the Healing Arts (LPHA), such as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC).
Possession of a master’s or doctoral degree in counseling and guidance, rehabilitation counseling, social work, psychology, pastoral counseling, family therapy, or a related field and has
Successfully completed1,000 hours of practicum and/or internship under clinical and educational supervision; or
One year of documented clinical experience under the supervision of a QMHP.

Nice To Haves

Lived experience is encouraged
Supervisory or lead experience strongly encouraged

Responsibilities

Maintain a “home-like", non-clinical atmosphere that prioritizes guest comfort and hospitality.
Ensure the program operates as a voluntary, safe and supportive crisis respite space
Serve as the primary champion for staff with lived experience
Model and uphold the core values and ethical standards of Heritage Behavioral Health Center in all professional interactions.
Conduct weekly1-on-1 supervision
Facilitate mandatory monthly all-staff meetings to discuss policy, celebrate service, and gather feedback.
Offer high-level direction on complex cases, ensuring interventions remain the “least restrictive” possible.
Complete training and orientation of Recovery Support and Living Room Specialists.
Promote quality care, hospitality, and recovery-oriented practices.
Establish and maintain active partnerships with local law enforcement, EMS, and community stakeholders to facilitate referrals and emergency room diversion.
Promote the Living Room as a safe community resource and maintain updated knowledge of local resources for guest referrals.
Coordinate with Access to Care leadership to brainstorm complex hand-offs and cross-training opportunities.
Monitor program performance metrics and documentation to ensure alignment with grant standards.
Oversee the 24/7 staffing roster, serving as a secondary backup for emergency call-offs or staffing shortages.
Implement guest satisfaction surveys and feedback loops to drive continuous service improvement.
Oversee supply ordering (e.g. snack packs) and general facility needs.

Benefits

Wellness Days (every other Friday paid off)
Generous paid vacation, sick leave, and personal leave
Paid holidays
Health club/fitness reimbursement
Employee Assistance Program
Continuing education opportunities
Tuition assistance program
Agency-provided life insurance and short-term disability
Retirement plan (401k)
Optional health, dental, vision, and supplemental life insurance
Health insurance
Direct deposit
Opportunities for professional growth, leadership development, and clinical supervision