Crisis Program Coordinator

Arrowleaf • Vienna, IL

1d

About The Position

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment [https://myarrowleaf.org/employment/] to learn more about Arrowleaf

Job Title: Crisis Program Coordinator 

Home Office: Johnson County Office (JCO) or Union County Office - Manion (UCOM). Location is dependent on office space availability. 

Area of Focus: Behavioral Health 

Program(s): Crisis Response and Intervention Services program (590) - The Crisis Response and Intervention Services, which are available 24/7, help people of all ages deal with immediate stressors, minimize the negative effects of physical or mental health challenges, and cope with a loss of functioning in any area of life.

Immediate Supervisor: Behavioral Health Officer - Marisa Varney 

Supervises: Crisis Engagement Specialists and Crisis Counselors

Hours of Work: Full-time 40 hours/ week. Participates in QMHP on-call rotation and/or 24/7 crisis consultation.

FLSA Classification: Non-exempt

Crisis Program Coordinator Minimum Qualifications: Master’s Degree in Human Services or related field – minimum; Must qualify as QMHP; supervisory experience and at least 2 years of experience in crisis response services is preferred.

Crisis Program Coordinator Special Requirements: Must be 21 years of age; maintains a valid driver’s license and vehicle liability insurance; operates agency vehicles and personal vehicles while always driving for agency business in a safe and lawful manner; maintain First Aid & CPR certification; must complete required registry clearances and criminal fingerprint background checks; travel to all agency sites when appropriate; schedules evening / or weekend hours as necessary; participates in QMHP on-call rotation and/or 24/7 crisis consultation.

Crisis Program Coordinator Skills & Competencies: Skilled in clinical leadership, supervisory, problem-solving, decision-making, and analytical skills required to manage crisis intervention services and oversee multidisciplinary crisis response teams. Knowledge of crisis assessment, risk evaluation, suicide prevention, de-escalation, and stabilization techniques for individuals experiencing instability. Excellent written and oral communication skills, including the ability to coordinate effectively with internal teams and represent the organization with external partners such as hospitals, law enforcement, emergency responders, and community providers. Strong organizational and time management skills with the ability to manage complex situations in a fast-paced, high-risk service environment.

Requirements

• Master’s Degree in Human Services or related field – minimum
• Must qualify as QMHP
• Must be 21 years of age
• maintains a valid driver’s license and vehicle liability insurance
• operates agency vehicles and personal vehicles while always driving for agency business in a safe and lawful manner
• maintain First Aid & CPR certification
• must complete required registry clearances and criminal fingerprint background checks
• travel to all agency sites when appropriate
• schedules evening / or weekend hours as necessary
• participates in QMHP on-call rotation and/or 24/7 crisis consultation.
• Skilled in clinical leadership, supervisory, problem-solving, decision-making, and analytical skills required to manage crisis intervention services and oversee multidisciplinary crisis response teams.
• Knowledge of crisis assessment, risk evaluation, suicide prevention, de-escalation, and stabilization techniques for individuals experiencing instability.
• Excellent written and oral communication skills, including the ability to coordinate effectively with internal teams and represent the organization with external partners such as hospitals, law enforcement, emergency responders, and community providers.
• Strong organizational and time management skills with the ability to manage complex situations in a fast-paced, high-risk service environment.

Nice To Haves

• supervisory experience and at least 2 years of experience in crisis response services is preferred.

Responsibilities

• Participates in and assists in the preparation for site-visits including contract monitoring, program audits, license renewals, and accreditation or certification reviews as it relates to the crisis program.
• Manage operations for the program, including workflow development, CareLogic set-up, and maintaining the ring groups within RingCentral.
• Prioritizes and continually gathers relevant and necessary data to assist in program and service evaluation for crisis programming, identify programmatic success and barriers, and ensure quality and efficiency of program operations; communicates programmatic outcomes with Agency Leadership, community stakeholders, and applicable funders.
• Prioritizes and continually gathers relevant and necessary data to assist in program and service evaluation for crisis programming, identify programmatic success and barriers, and ensure quality and efficiency of program operations; communicates programmatic outcomes with Agency Leadership, community stakeholders, and applicable funders.
• Provide clinical guidance and assistance with troubleshooting to supervisees on best practice for crisis services and follow-up care.
• Develops, coordinates, and maintains the Agency’s on-call crisis rotation schedule, as needed. Mandate staff and coordinate schedules, when a member of the crisis response team is unavailable for any reason, to ensure appropriate coverage.
• Review and approve crisis paperwork documentation and provide guidance on improvements to ensure best practice and quality documentation for coordination of care. Adapt workflows, including making updates to policies, procedures, and crisis forms, when needed.
• Conducts quality assurance reviews on all crisis charts; ensures accuracy and clarity of crisis documentation, validity of necessary consents, and that crisis billings are complete and submitted in a timely manner.
• Maintain and track crisis training compliance and ensures the obtainment and maintenance of all appropriate credentials and/or certifications for staff providing crisis services. Ensure all required records and certifications are submitted to Human Resources in a timely manner.
• Coordinate and lead Program 590 meetings specific to Peer Support staff, go-out workers, and QMHP staff. Ensure proper documentation of meetings for all involved.
• Facilitates communication across agency staff and applicable programs to ensure continuity of care for individuals presenting in crisis services; monitors for timely follow-up with individuals, families, and inpatient systems; ensure timely linkages for those exiting inpatient treatment.
• Coordinates, communicates, and seeks out opportunities to collaborate and develop partnerships with other community organizations, agencies, and groups; maintains networking and referral contacts with community stakeholders, first responders, and other health or human service providers both internally and externally; participates in relevant community groups, consortiums, and coalitions.
• Provides consultation/workshops/speaking engagements for community organizations, residents and others which increase their understanding of how and when to access the Agency’s crisis programming.
• Provides monthly individual and/or group supervision to all direct reports and holds monthly crisis team meetings for all staff participating in on-call rotation; maintains a team-based environment to motivate and inspire staff to work collaboratively toward the Agency’s mission/vision.
• Facilitates comprehensive consumer care by providing or assisting assigned staff in providing case management services including access to transportation services, state and federal entitlements, medical care, housing, and other basic needs to support stabilization and reduce re-entry into crisis.
• Conducts outreach to individuals who are in or at-risk of entering crisis systems of care in an effort to assess for access barriers and engage them into treatment and other stabilization supports.

Benefits

• Professional & upward mobility opportunities
• A family-oriented atmosphere
• Health wellbeing stipend ($200 per fiscal year, after 6 month probation period)
• Health, vision and dental insurance option available.
• Dental, vision and health available after 1st day of the month after 60 calendar days of employment
• Up to $50,000 life insurance policy
• Travel reimbursement
• Up to 368 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.
• Additional opportunities for compensation are available above starting salary!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager