Program Manager, Crisis Housing

Upward Bound House•Los Angeles, CA

About The Position

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others. Upward Bound House (UBH) operates four Interim Housing sites serving a total of 36 families referred through the Coordinated Entry System (CES). These programs provide short- to mid-term housing stabilization services in a trauma-informed, housing-focused environment designed to support families in transitioning to permanent housing. The CES Program Manager of Interim Housing for Families provides overall leadership for UBH’s CES-funded Interim Housing programs. This role oversees program operations, staff supervision, site coordination, and compliance to ensure safe, high-quality services and strong housing outcomes. The Program Manager serves as the primary point of accountability for program performance, staffing stability, and funder compliance across all sites.

Requirements

Bachelor’s degree in Social Work, Human Services, or a related field (Master’s preferred)
Minimum of 3–5 years of experience in homeless services, housing programs, or family-serving systems
At least 2 years of supervisory or program leadership experience
Working knowledge of CES and LAHSA-funded housing programs
Experience with staff recruitment, training, and performance management
Familiarity with HMIS and data-driven program management
Strong organizational, leadership, and crisis management skills
Ability to work evenings or weekends as needed; travel within Los Angeles County required.
Employment Eligibility Verification
Reliable transportation
Updated tuberculosis test
Successful completion of background
CPR/First Aid training
Must have Valid CA Driver's License
Must provide proof of insurance coverage
Must be able to qualify for UBH drivers’ insurance coverage

Nice To Haves

Master’s preferred

Responsibilities

Oversee daily operations across four Interim Housing sites, including intakes, placements, transfers, and exits
Ensure consistent implementation of program policies, procedures, and housing-focused practices
Monitor shelter capacity, vacancies, and flow to support timely placements
Supervise Case Managers, Resident Monitors, and on-site program staff.
Provide weekly supervision, coaching, and performance reviews.
Lead weekly staff meetings and multidisciplinary case conferences.
Support staff with crisis response, conflict resolution, and family-centered practices.
Lead hiring, onboarding, training, and retention efforts to maintain adequate staffing levels.
Ensure compliance with CES, LAHSA, and applicable funder requirements
Oversee HMIS data quality, documentation standards, and reporting deadlines
Prepare for monitoring visits, audits, and program reviews.
Conduct regular file reviews and ensure compliance.
Prepare monthly and quarterly program reports.
Ensure linkage to childcare, early childhood supports, health coverage, and family resources.
Maintain a safe environment for infants, toddlers, and children.
Ensure staff adherence to mandated reporting and incident protocols.
Lead case conferencing and coordination with CES partners, outreach teams, and housing resources
Collaborate with internal and external partners to support housing placements and transitions
Build and maintain community partnerships that expand housing options for families
Monitor program budgets related to staffing, operations, and site needs
Track expenditures and collaborate with leadership on resource planning