Program Manager, Corporate & Incentive Travel
About The Position
The Program Manager of Corporate and Incentive Travel is responsible for the autonomous execution of assigned corporate travel programs or large-scale incentive trips. This role independently manages planning, coordination, and delivery within established standards, budgets, and timelines, serving as the primary point of accountability for execution quality and outcomes. Under direction of the Senior Program Manager, this role may manage vendor contract negotiations and program design. The Program Manager operates without day-to-day oversight and is trusted to make decisions, manage vendors, resolve issues, and deliver successful travel programs.
Requirements
- Strong people leadership, advanced technical expertise, and a continuous improvement mindset
- Effective coach and negotiator with strong relationship-building capabilities
- Proficient in project management platforms and advanced analytics tools to drive operational insights
- Capable of partnering with executive leadership, key stakeholders, and external vendors
- Bachelor’s degree or equivalent
- Certified Travel Counselor or Certified Travel Professional
- 5–8 years of progressive experience in program management, travel operations, or related fields
Responsibilities
- Lead corporate and group travel operations, ensuring accuracy, compliance, and consistently high service standards
- Guide Coordinators and Specialists by setting priorities, managing workflows, and supporting effective communication
- Drive the development, refinement, and adoption of standard operating procedures and operational best practices
- Identify opportunities to improve automation, reporting, vendor performance, and operational efficiency
- Partner with senior leadership to align travel programs with broader business goals and strategy
- Support program planning, budgeting, and cross-functional initiatives across the organization
- Manage escalations, mitigate risk, and make traveler-impacting decisions to protect program quality and outcomes
- Travel is required for this role
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What This Job Offers
Job Type
Full-time
Career Level
Manager
