Program Manager – Continuous Improvement

Overwatch Mission Critical•Austin, TX

About The Position

Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job. It's a purpose.

Requirements

2–5 years experience in program management, project coordination, operations, or process improvement.
Strong organizational, follow-up, and prioritization skills.
Comfortable working across teams without formal authority.
Ability to turn ambiguity into clear next steps.
Clear, concise written and verbal communication.

Nice To Haves

Exposure to Lean, Continuous Improvement, or operational excellence concepts.
Experience supporting operational or systems-related initiatives.
Familiarity with common business tools (M365, project trackers, workflow tools).

Responsibilities

Coordinate execution of cross-functional operational initiatives.
Translate leadership direction into clear plans, milestones, owners, and timelines.
Track dependencies, risks, and action items through completion.
Maintain simple, reliable execution cadence and status reporting.
Identify recurring friction, inefficiencies, and handoff gaps.
Support root cause analysis and practical improvement efforts.
Document updated processes, SOPs, and workflows.
Help ensure improvements stick through adoption and standardization.
Partner with Ops and IT to align processes with systems and tools.
Support testing, rollout, and documentation of process-related system changes.
Reduce reliance on manual tracking, one-off workarounds, and tribal knowledge.
Maintain organized program documentation and decision records.
Support prioritization, intake, and change control processes.
Ensure work products meet basic quality and documentation standards.