Program Manager, Consulting

JLL•Princeton, CO

1d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Program Manager helps translate real estate and facilities programs into reality and ensure outcomes align to business objectives. They will work closely with Business Effectiveness and Performance Manager leadership within the global real estate and facilities function to implement programs for the function and track and report on results. They will provide leading practices from JLL to inform their program management delivery and drive towards a data-driven program delivery model focused on quality, speed, and predictable outcomes. Location: Candidates will ideally be located in the NYC/NJ area due to on-site client requirements. What is the day to day? Support global program strategy, scope, goals, and deliverables that drive client objectives in collaboration with senior executives, team members, and field operations. A key program example is the flex office program which is an expanding program for co-working type workspaces in EMEA. Coordinate work and/or approvals for programs they manage between other internal and/or external groups. Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs Escalate risks throughout the real estate and facilities organization appropriately Manage the approval process within the real estate and facilities function for all assigned projects Provide regular Executive-Level dashboard or presentation reporting on project/program performance Ensure operational excellence and implement scalable processes and procedures to support various global workplace programs, including management of operations, business performance, guest experience, and vendor relationships Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects. Analyze and assess program performance to inform planning and decision making. Create and communicate client-facing presentations on program progress in a clear and concise manner to real estate and facilities leadership Conduct team meetings with regional teams implementing programs to understand risks or issues to inform escalation and reporting needs

Requirements

Ability to collaborate with clients at all levels of an organization.
Experience collaborating with multiple teams internally and externally
Strong background in leadership roles with exposure to contract management, customer service, people development, and operations.
Ability to collaborate with global teams given the nature of the real estate and facilities function is global
Proficient in the use of Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, PowerBI, and Outlook.
Proficient in Smartsheet capabilities and the ability to leverage for project management, driving automation, etc.
Experience in visual interpretation and presentation of data for driving process and continues improvement
Bachelor’s degree required.
8+ years relevant work experience, 5 years of direct program management preferred
Willingness to travel both domestically and internationally as required
Project and practice consistent ownership attributes, providing a high level of customer service at all points of contact.
Strong communication, presentation, and listening skills.
Able to work in a fast-paced, changing environment with a sense of urgency
Exhibits initiative, responsibility, flexibility, and leadership.
Strong analytical skills
Outstanding organizational and time management skills
Commercial Real Estate experience specifically in Integrated Facilities Management (IFM) environments with proven capabilities in driving programs to exceed client expectations
Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Support global program strategy, scope, goals, and deliverables that drive client objectives in collaboration with senior executives, team members, and field operations.
Coordinate work and/or approvals for programs they manage between other internal and/or external groups.
Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs
Escalate risks throughout the real estate and facilities organization appropriately
Manage the approval process within the real estate and facilities function for all assigned projects
Provide regular Executive-Level dashboard or presentation reporting on project/program performance
Ensure operational excellence and implement scalable processes and procedures to support various global workplace programs, including management of operations, business performance, guest experience, and vendor relationships
Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects.
Analyze and assess program performance to inform planning and decision making.
Create and communicate client-facing presentations on program progress in a clear and concise manner to real estate and facilities leadership
Conduct team meetings with regional teams implementing programs to understand risks or issues to inform escalation and reporting needs