Program Manager - Community Living Programs (5953)

Terros, Inc.•Phoenix, AZ

30d•$75,000 - $78,000•Onsite

About The Position

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 55 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment. Together, we are Inspiring Change for Life! If you are interested in working for one of the State's Leading Integrated Healthcare Organizations that promotes Hope, Health and Healing, we encourage you to apply! HOPE ~ HEALTH ~ HEALING Terros Health is hiring a Program Manager for our Community Living Program in Phoenix, AZ. Full-Time: 40 hours/week The Program Manager is to inspire change for life in the patients served in accordance with Terros Health's values of hope, health, and healing in our community living program. Under the supervision of the Senior Director, the Program Manager plans, organizes, and directs the activities of the assigned Terros Health sites in providing clinical therapeutic services to an adult population composed of substance using, dual-diagnosed, and/or referred persons.

Requirements

Must have a master's degree in behavioral health.
Must have an independent behavioral health licensure issued by the Arizona Board of Behavioral Health Examiners to engage in the practice of behavioral health in Arizona.
Must have at least one year of experience in a supervisory role.
Proficient using computer-based systems including EHR programs (NextGen preferred), Microsoft Outlook, and other Microsoft Office products.
Must have valid Arizona driver's license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health's driving policy.
Must have a valid and unrestricted Arizona Level One Fingerprint Clearance Card or apply for an Arizona Level One Fingerprint Clearance Card within 7 working days of employment.
Must pass a TB Test and Drug Screening.
Background Check Required.

Responsibilities

Directs administrative, support, and direct service functions; recommends and implements standards, policies, and procedures governing the performance of the assigned sites; revises services according to demonstrated client need, the sites' contractual requirements and the site's strategic plan; reviews and approves the implementation of sites and/or site-specific plans that support the strategic plan.
Develops annual goals and objectives; defines and recommends objectives at each site; issues specific annual objectives to direct reports, and reviews objectives developed by the site teams; develops specific short-term and long-term plans.
Referring to the Director on matters requiring clarification, interpretation, or exception to policy or budget, reviews and approves plans for division manpower, facilities, labor, and materials; reviews and analyzes financial reports; reviews and endorses or revises budget proposals received from direct reports; approves budget expenses up to authorized dollar amounts; ensures that all funds, physical assets, and other property of the organization are appropriately safeguarded and administered.
Coordinates, communication and collaborates with other components of the organization and outside agencies involved with the sites; seeks mutual agreement on problems involving coordination; consults with all segments of management responsible for policy or action; keeps supervisor and employees informed as to sites plans and progress. Fosters strong community relations; maintains productive working relationships with neighbors, landlords, area professionals and organizations to coordinate client services; participates in community and professional activities to promote the work of the organization.
Collects and maintains quality improvement data and sites performance measurements; monitors and evaluates existing sites, service effectiveness, and customer service; recommends and implements policies, procedures, and action to achieve sites/site goals; provides reports to Management Team and provides interpretation of results; recommends site's/plan changes.
Generates and maintains medical, organization, and sites records; conducts preliminary and follow-up audits; requests and receives information, and updates information/forms according to established formats and timelines.
Selects and maintains qualified personnel in all positions reporting directly; provides orientation and on-the-job training for direct reports; ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood; identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews.
Conducts assessments or screenings with clients to evaluate the nature of their presenting problems in order to determine their needs and develop appropriate treatment plan goals.
Develops and provides individual treatment plans; monitors, evaluates and documents client's progress.
Provides individual and group counseling, to include crisis management as required.
Other duties as assigned.