Program Manager, Coach Network
About The Position
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer: A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview: As a Certified Coach Success Manager, you support the growth and success of our Certified Coach Network — experienced Pros who lead our Business Coaching programs. You ensure coaches are aligned, engaged, and equipped to deliver high-impact experiences to our customers. You serve as the operational and strategic anchor for coach onboarding, utilization, and engagement, while acting as the primary liaison between coaches and internal teams. You thrive in fast-paced environments, balancing day-to-day execution with continual program improvements and feedback loops. Your work strengthens the bridge between coach excellence and customer outcomes. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
Requirements
- 3–5 years experience in program management, customer success, operations, or enablement
- Experience working with independent contractors or distributed contributor networks
- Proven track record of cross-functional collaboration with product, marketing, or operations teams
- Strong communication and relationship-building skills
- Bachelor’s degree or equivalent work experience
Nice To Haves
- A proactive mindset and strong sense of ownership
- Comfort navigating ambiguity and adapting to change
- Enthusiasm for supporting entrepreneurs and small business success
- Ability to manage multiple priorities while staying organized
- Confidence facilitating group discussions or trainings in virtual settings
Responsibilities
- Oversee the operational coordination of the Certified Coach network across all coaching programs
- Manage and track coach utilization, ensuring consistent alignment with program capacity and enrollment
- Lead recruitment of new Certified Coaches exclusively from our Pro customer base
- Facilitate onboarding experiences that set new coaches up for success
- Maintain accurate records of coach assignments, availability, and performance
- Facilitate ongoing communication and engagement across the coach network
- Organize monthly masterminds to support knowledge sharing and community
- Monitor feedback from Pros and coaches to identify program improvements
- Collaborate with internal teams to ensure coaches are informed of updates, changes, and goals
- Analyze program data to recommend enhancements to coach experience, training, and outcomes
Benefits
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
