Emergency Assistance Network Program Manager

LIFEMOVES•Santa Clara, CA

6d•$67,000 - $90,000•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves provides our neighbors experiencing homelessness with a temporary place to call home while offering intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves | Emergency Assistance Network (EAN) focuses on individuals and families at risk of losing their housing. EAN is a consortium of seven social services agencies partnering to provide social safety net services in strategic zip codes throughout Santa Clara County, LifeMoves oversees two of the seven zip codes. The Emergency Assistance Network Program Manager manages several contracts with different performance metrics and different program requirements, which together make up our EAN work. The program prevents evictions and homelessness by pairing one-time emergency rental/deposit and utility assistance with an array of services, which connect participants to other resources that help them stabilize and move beyond housing precarity. This role provides oversight to staff working in person and reports to the Associate Director of Community Housing. The Emergency Assistance Network Program Manager plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their program team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with the leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input. This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

Requirements

Bachelor's Degree in a related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in a related field. Related fields may include direct involvement in peer advocacy, community outreach, a leadership role within a human services or social services setting, with a focus on supporting vulnerable populations and navigating complex systems or roles within the homelessness services field.
Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
Maintain professionalism and composure, remain calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
Work well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
Maintains clear, unbiased, and professional documentation and communication.
Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software.
Actively advocates for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.
Utilize strong problem-solving skills to research issues, track resources, and find solutions for clients’ needs, including housing, employment, health and well-being.
Build and nurture effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.
Capable of effectively delegating tasks when working with teams, ensuring responsibilities are balanced and tasks are completed efficiently.
Able to respond calmly and effectively to crises, offering support and utilizing de-escalation strategies.
Comfortable facilitating group discussions, workshops, or meetings to support clients’ growth, education, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics.
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Oversee daily operations of the EAN program, ensuring services are safe, welcoming, and aligned with LifeMoves standards.
Manage multiple contracts, budgets, and performance metrics while ensuring timely and accurate compliance with funder requirements.
Supervise and coach program staff using trauma-informed and strengths-based approaches that promote growth and accountability.
Support hiring, onboarding, and professional development for team members.
Foster a culture of respect, collaboration, and learning across the program team.
Maintain effective communication between staff, leadership, funders, and community partners.
Ensure high-quality, client-centered services that promote housing stability and self-sufficiency.
Provide direct client support as needed, including crisis intervention and referrals to community resources.
Ensure accurate data collection, reporting, and documentation in accordance with HUD, Fair Housing and agency standards.
Build and sustain partnerships with landlords, community agencies, and local government to enhance client resources.
Represent LifeMoves professionally in external meetings and community collaborations.
Identify opportunities for program innovation and continuous quality improvement.
Address safety concerns and support the development of staff competency in de-escalation and risk mitigation.
Participate in audits, training, and performance evaluations to strengthen service quality.
Perform additional duties assigned to support the program, department, and organization.
Be available to work occasional evenings and weekends as needed or as the schedule describes.
Perform other duties as assigned to support the needs of the program, department, and organization.