Emergency Assistance Resource Specialist - W2 Program

UMOS-posted 10 days ago

$18 - $23/Yr

Full-time • Entry Level

Milwaukee, WI

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Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation. Emergency Assistance (EA) Resource Specialist Job Compensation: $18.22 to $22.78/Per Hour (depending on experience).

Serve as the initial point of contact for incoming Job Center traffic on behalf of UMOS and co-located partner agencies.
Understand and respond clearly to Job Center and agency staff, and visitor requests, by phone or in-person, with diplomacy and professionalism in a timely fashion; work to diffuse angry customers, communicating effectively to resolve issues.
Schedule appointments for UMOS program applicants/participants to meet with staff members and/or provide directions to contact appropriate partner agency staff or other community resources.
Assist clients by applying for services online.
Troubleshoot general case issues related to UMOS workforce development programs, gather data from customers, and direct them appropriately.
Perform CWW queries and enter case comments to ensure Job Center visits are documented.
Assist with ordering, monitoring, accounting, and distributing transportation assistance to UMOS program participants.
Assist with releasing checks, vouchers and/or gift cards as needed.
Conduct EA for one-on-one application interviews and review requirements with applicants to determine eligibility for EA.
Informally assess EA/W-2 applicants’ immediate needs and connect to appropriate services and/or programs to address those needs.
Maintain detailed knowledge of W-2 and EA program policies governing eligibility, policy compliance, and legal rights and responsibilities to applicants, including providing necessary information about complaint procedures.
Review and verify financial and non-financial eligibility documentation/verification and make EA eligibility determinations within required timeframes.
Maintain knowledge of housing and emergency public assistance resources within the community.
Refer applicants to appropriate community services (e.g., food pantries, housing/shelter services, childcare services, etc.).
Calculate EA benefits and coordinate the distribution of EA checks accurately and in a timely manner.
Assist with the preparation of EA/W-2 reports for management and accounting units.
Enter all required data into WWP within required timeframes.
Document all EA application/case interactions into WWP, collect application documentation/ verification; and submit to Electronic Case File (ECF) scanning within required timeframes.
Provide UMOS staff members and Job Center partners as well as community agencies with a detailed overview of all UMOS and Job Center program services.
Comply with EA audit request within the required timeframe (e.g., update case information in WWP, scan documents to ECF, and respond to all items that require updates on auditing reports.
Safeguard client information with strict adherence to confidentiality and privacy standards.
Use the Language Line to assist clients as needed and provide monthly updates on Language Line usage to management.
Attend meetings, training sessions, conferences and workshops, as assigned.
Perform other duties requested by supervisor/manager, as assigned.

A minimum of a High School Diploma (or equivalent) supplemented by either one year of post-secondary education, or equivalent related training.
Minimum one year of experience in customer service delivery to low-income and/or disadvantaged populations.
Demonstrated ability to speak clearly, pleasantly and courteously; must possess good listening/comprehension skills. and have the ability to prescreen applicants and to digest program facts and interpret them for visitors and applicants for services.
Demonstrated ability to record data and professionally deliver messages/written communications successfully to other program staff members; ability to communicate effectively with all levels of staff and management in writing and verbally.
Able to demonstrate through education and experience knowledge of customer service practices; ability to track participant needs and issue benefits; knowledge of public assistance program policies and procedures; navigation of complex service delivery systems; problem solving experience; experience working with community support agencies.
Skill in conflict resolution and problem solving in individual or group settings.
Ability to work independently within established policies, procedures, and guidelines.
Ability to work in a demanding, fast-paced environment and respond to customer needs with respect and diplomacy

Bilingual in Spanish - verbal and written form PREFERRED.
Proficient in Microsoft Office Suite including Word, Excel, Outlook, and Teams.
EATS experience preferred.
Able to enter data quickly with a high level of accuracy within established/required timeframes.

Paid time off that will increase over your years of service
15 paid holidays annually
A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
A variety of support services to promote well-being through the employee assistance program
Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

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