Program Manager, Coach Network

Housecall Pro•Denver, CO

49d•$64,000 - $75,000•Remote

About The Position

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros. As a Certified Coach Success Manager, you support the growth and success of our Certified Coach Network - experienced Pros who lead our Business Coaching programs. You ensure coaches are aligned, engaged, and equipped to deliver high-impact experiences to our customers. You serve as the operational and strategic anchor for coach onboarding, utilization, and engagement, while acting as the primary liaison between coaches and internal teams. You thrive in fast-paced environments, balancing day-to-day execution with continual program improvements and feedback loops. Your work strengthens the bridge between coach excellence and customer outcomes. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Privacy Notice for California Job Candidates - Housecall Pro

Requirements

3-5 years experience in program management, customer success, operations, or enablement
Experience working with independent contractors or distributed contributor networks
Proven track record of cross-functional collaboration with product, marketing, or operations teams
Strong communication and relationship-building skills
Bachelor's degree or equivalent work experience

Nice To Haves

A proactive mindset and strong sense of ownership
Comfort navigating ambiguity and adapting to change
Enthusiasm for supporting entrepreneurs and small business success
Ability to manage multiple priorities while staying organized
Confidence facilitating group discussions or trainings in virtual settings

Responsibilities

Oversee the operational coordination of the Certified Coach network across all coaching programs
Manage and track coach utilization, ensuring consistent alignment with program capacity and enrollment
Lead recruitment of new Certified Coaches exclusively from our Pro customer base
Facilitate onboarding experiences that set new coaches up for success
Maintain accurate records of coach assignments, availability, and performance
Facilitate ongoing communication and engagement across the coach network
Organize monthly masterminds to support knowledge sharing and community
Monitor feedback from Pros and coaches to identify program improvements
Collaborate with internal teams to ensure coaches are informed of updates, changes, and goals
Analyze program data to recommend enhancements to coach experience, training, and outcomes

Benefits

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
health care insurance (medical, dental, vision, disability)
employee assistance program
401(K)
flexible time off
paid parental leave
tech reimbursement
other company benefits