Program Manager, Business Technology

Hootsuite Media•Atlanta, GA

17d

About The Position

We are seeking a Program Manager to join our PMO team and own program and project management efforts for specified business unit(s). This individual will be responsible for planning, and consistent execution within a budget and with minimal disruptions. Based out of Canada or the US (in accordance to provinces/states we can hire in legally), the Program Manager will report to the Director of Program Management focused on Delivery. WHAT YOU'LL DO: Program Planning: Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority. Promote communication across crossfunctional teams to ensure alignment during the planning phase. Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities. Program Execution: Monitor resource utilization and capacity within the assigned area, identifying potential bottlenecks and recommending adjustments as needed. Maintain tools and processes for tracking resource availability, commitments, and overall capacity. Work with the Program Area Process and/or Technical Owner(s) to support testing and rollout strategies for operational projects. Help establish clear communication channels between program management, execution team and relevant stakeholders to promote transparency and alignment. insights and lessons learned from previous projects to improve overall delivery processes. Program Communication & Coordination Facilitate communication with crossfunctional stakeholders to support alignment during planning and delivery. Keep key stakeholders informed of progress against critical milestones Collaborate with program leadership and business stakeholders on change management activities to support implementation of priorities Data Analysis: Collect and analyze relevant data and recommend improvements within projects Develop and present regular reports highlighting key insights and providing actionable recommendations for course correction. Governance: Help maintain standardized processes and guidelines for program management within the assigned area. Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement. Provide ongoing training and support to team members in the adoption of best practices for planning and execution. WHAT YOU'LL NEED: Bachelor's degree in a relevant field or related discipline. 812 years overall experience required to include at least 1 year proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience Experience managing initiatives in Business Operations, Business Technology and similar programs in a SaaS organization Excellent analytical skills with keen attention to detail. Strong organizational and prioritizing skills with ability to multitask Current SA, SM or Project Management certification required. Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP). Strong communication ability, verbally and written, with both management and technical audiences at all levels. Experience with project management tooling Ability to work with a global team required Strategic thinking required. Thought leadership required. WHO YOU ARE: Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. Curious. You are always learning and seeking ways to make things better. Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. OneTeam FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. PlayToWin NoExcuses Neighbours & Allies: Give back to our communities and be an ally. SocialForGood Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Requirements

Bachelor's degree in a relevant field or related discipline.
812 years overall experience required to include at least 1 year proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience
Experience managing initiatives in Business Operations, Business Technology and similar programs in a SaaS organization
Excellent analytical skills with keen attention to detail.
Strong organizational and prioritizing skills with ability to multitask
Current SA, SM or Project Management certification required.
Strong communication ability, verbally and written, with both management and technical audiences at all levels.
Experience with project management tooling
Ability to work with a global team required
Strategic thinking required.
Thought leadership required.

Nice To Haves

Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP).

Responsibilities

Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority.
Promote communication across crossfunctional teams to ensure alignment during the planning phase.
Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities.
Monitor resource utilization and capacity within the assigned area, identifying potential bottlenecks and recommending adjustments as needed.
Maintain tools and processes for tracking resource availability, commitments, and overall capacity.
Work with the Program Area Process and/or Technical Owner(s) to support testing and rollout strategies for operational projects.
Help establish clear communication channels between program management, execution team and relevant stakeholders to promote transparency and alignment.
insights and lessons learned from previous projects to improve overall delivery processes.
Facilitate communication with crossfunctional stakeholders to support alignment during planning and delivery.
Keep key stakeholders informed of progress against critical milestones
Collaborate with program leadership and business stakeholders on change management activities to support implementation of priorities
Collect and analyze relevant data and recommend improvements within projects
Develop and present regular reports highlighting key insights and providing actionable recommendations for course correction.
Help maintain standardized processes and guidelines for program management within the assigned area.
Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement.
Provide ongoing training and support to team members in the adoption of best practices for planning and execution.