Program Manager- Business Operations

Wise • Austin, TX

23h

About The Position

Wise is a global technology company focused on building the best way to move and manage the world’s money, aiming for minimal fees, maximum ease, and full speed. The company helps individuals and businesses send money internationally, spend abroad, and manage international payments. Wise has pioneered multi-currency banking and is on a mission to create a new global network for money. This role is a unique opportunity to join one of Europe's fastest-growing companies, which serves over 15 million customers, moves more than £9 billion monthly, and has over 3,300 employees across operations, product, and engineering functions globally. The Program Manager will be one of the first members of a newly established function within the Business Operations organization, acting as a bridge between Product, Engineering, and Operations teams. This function is responsible for leading large-scale transformational projects that impact multiple areas of the servicing organization, with the specific mission to transform customer support experience to build a globally scalable and cost-effective model.

Requirements

• You have 6+ years of experience in project or programme management, or a background in building products at scale with a deep understanding of organisational complexity.
• You have a proven track record of managing complex, multi-phase projects using Agile, Waterfall, or hybrid methodologies.
• You are skilled in creating high-quality project plans, breaking down tasks, mapping dependencies, and identifying the critical path.
• You are a natural leader who can influence people without direct authority and can act as a player-coach, switching effortlessly between being an individual contributor and leading a wider team.
• You are highly data-driven and know how to gather and interpret data to identify opportunities, measure impact, and tell compelling stories that inspire action.
• You possess strong decision-making skills and expertise in overcoming complex challenges, questioning the status quo, bringing fresh ideas, and formulating actionable plans to bring them to life.
• You have excellent verbal and written communication skills and are adept at presenting complex concepts clearly to a variety of audiences, from senior leadership to operational teams.
• You excel at resolving challenges, making impactful decisions, and acting autonomously to drive your projects forward.

Nice To Haves

• Experience with Jira and Atlassian products.
• Experience working with product and engineering teams on the implementation of large-scale technical projects or programs.

Responsibilities

• Create robust governance and drive the execution of large-scale, multidimensional projects, managing the entire project lifecycle from discovery and solution design to technical and operational implementation.
• Own critical cross-functional projects, with a key focus on areas like remediations and Fincrime, working closely with partners in Product, Engineering, Customer Support, KYC, FinCrime, and Payment Operations to deliver results.
• Work on the top Product and operational initiatives across Wise and secure executive sponsorship to execute them.
• Leverage project governance expertise to manage scope, timelines, communications, and accountability, proactively identifying, tracking, and managing delivery risks, ensuring robust mitigation plans are in place while adhering to regulatory requirements.
• Clearly define what success looks like for projects and evaluate progress using a blend of qualitative and quantitative methods to demonstrate impact.
• Choose your path to impact by working with your team to create your own vision and having the freedom to make your own calls.
• Grow as a leader by having the chance to grow and inspire team members, helping to build out the programme management function within Business Operations.
• Gain unique exposure to the full breadth and depth of Wise's product and operational world, from customer service and fincrime to regional expansion and new product launches.
• Play a key role in Wise's mission to make money without borders the new normal.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed