Program Manager Assistant

Emerald Technologies•Brea, CA

9d•Onsite

About The Position

Emerald Technologies has an exciting opportunity for a proactive Program Manager Assistant (PMA) to join its Brea, CA team! As a PMA, you will play a key role in supporting the Program Management team and collaborating with cross‑functional departments to ensure successful program delivery. This position is responsible for processing customer orders and quotations, ensuring requirements are met accurately and on time. CAREER GROWTH This position is designed as a stepping stone into Program Management. It is not intended to be a long‑term assistant role. Candidates should be motivated, ambitious, and eager to grow into a full Program Manager position. The PMA role provides the training, exposure, and experience necessary to transition into program leadership. At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition. At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships. Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Minimum of 3 years in Customer Service, Program Administration, or a similar role.
Strong verbal and written communication skills.
Ability to work independently and efficiently under pressure in a fast-paced environment
Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
Excellent organizational and multitasking skills, with the ability to manage competing priorities and deadlines.

Responsibilities

Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
Prepare reports for key business indicators.
Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
Receive and respond to customer invoicing questions and work with accounting to resolve.
Maintaining records of returns, schedule changes, product updates, and pricing adjustments
Resolving return credit issues promptly and effectively
Tracking, documenting, and reporting program activities for both internal teams and external stakeholders.