Program Manager - ARCHES Nest

Mid-Willamette Valley Community Action Agency•Salem, OR

5d•Onsite

About The Position

The Home Youth Services Program Manager will be responsible for coordinating and implementing housing and support services programs including the administration of the Youth Homelessness Demonstration Program (YHDP) grants. This position will directly supervise program staff, oversee program operations and workflows and develop policies and procedures. The YHDP Manager will ensure compliance with grant requirements, track data and compile reports, network and maintain positive partnerships with community agencies and participate as a member of the department's Management Team. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Associates degree in social sciences or related field preferred. Six years of work in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors. One year of program management experience preferred. A minimum of two years of supervisory experience in administration or program management/coordination in a social service or community services setting preferred. Preference will be given to candidates with work experience working with special needs population and/or experience working with youth or high-risk youth 11-18 years of age. An equivalent combination of relevant education and experience may be accepted. CERTIFICATES, LICENSES, REGISTRATIONS Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required. Candidate must pass an Oregon Department of Human Services criminal background check and comprehensive MWVCAA background screening prior to employment. Candidate must pass pre-employment and random drug/alcohol screenings. CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion is required within first 30 days of hire. KNOWLEDGE, SKILLS, AND ABILITIES Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified timeframes to retain active employment. Demonstrated experience working with the at-risk, homeless, runway and street youth population as well as community partners and social service agencies. Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms. Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations. Must possess excellent planning, organization and time management skills. Ability to effectively communicate both orally and in written form. Ability to work some evenings, weekends, early morning hours. Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners. Ability to effectively de-escalate heightened interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Program Management Manages HOME Youth Services shelter projects and employees. Oversees data collection, input, and analysis. Adjusts program as necessary in response to data. Develops, evaluates and implements program materials, policies and procedures. Assist Director(s) in managing grants and budget. Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events. Program Implementation Answers the phone: answers calls, takes and responds to messages appropriately (land line, cell phone and social media). Takes crisis calls: conducts crisis intervention over the phone and in-person (land line, cell phone and social media). Completes client documents in an accurate & professional manner: intake, call logs, client notes etc. Mediates conversations among youth and others as needed. Issues appropriate youth consequences as needed, according to policy and procedure. Advocates for and obtains services for youth and their families. General Expectations Effectively presents information and responds to questions from clients, customers, partners, and the public. Creates and maintains positive relationships with staff, youth and youth's families with ethical boundaries. Accurately documents and reports all services both in print and electronically, in adherence to agency and external oversight requirements. Specialized Duties That May Be Shared Between All Managers Facilitates all staff meetings and trainings. Provides transportation to youth via program vehicle. Responds to after-hour support requests from staff to ensure youth have care at all times. Serves as lead on program wide projects such as data collection, community-based initiatives, creating workflow guides, and staff development. Cross-trains to cover youth sites including dispensing medications and providing dire supervision of youth residents. Other Consistent punctuality and reliable attendance are essential requirements for this role. Ability to work effectively and maintain positive, professional relationships with team members and clients. SUPERVISORY RESPONSIBILITIES Directly supervises approximately 15-20 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities for this position include interviewing, hiring, and training employees, as well as planning, assigning, and directing their work and appraising their performance. The Program Manager is also responsible for rewarding and disciplining employees when applicable and addressing their complaints. PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Specific vision abilities required by this job include close vision and ability to adjust focus. Frequent/occasional driving in all weather conditions in Marion and Polk counties. Ability to move about the workspace. Ability to reach and/or extend to access materials or equipment. Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated. Regulates emotions and handles pressure of frequent demands for attention, time and work tasks. Attends and engages in required annual trainings. Frequently required to hear and speak. Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds. Manual dexterity for handling office equipment. Able to physically and mentally tolerate escalated, and occasionally destructive behavior from clients. Able to de-escalate others and respond calmly, and lead others in a crisis. Ability to proceed independently in accordance with Agency and program policies, guidelines, and initiatives. Ability to ascend and descend stairs safely and repeatedly. Ability to navigate multiple floors without the use of an elevator when necessary. WORK ENVIRONMENT Mostly indoor work environment with frequent interruptions and demands. Occasionally exposed to outside weather conditions. This position requires on-site work and is not eligible for remote work unless approved by supervisor. Ability to work outside of normal business hours, including evenings and weekends. Occasional exposure to body fluids/biohazards (such as saliva, vomit and urine). Works in conjunction with agency and community partner programs serving client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior. Working with customers/clients over the phone and in-person. MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232 . Child Care Division Central Background Registration and pre-employment drug screening is required.

Requirements

Associates degree in social sciences or related field preferred.
Six years of work in fast-paced customer service, healthcare, education, social or community services or related public-facing sectors.
One year of program management experience preferred.
A minimum of two years of supervisory experience in administration or program management/coordination in a social service or community services setting preferred.
Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
Candidate must pass an Oregon Department of Human Services criminal background check and comprehensive MWVCAA background screening prior to employment.
Candidate must pass pre-employment and random drug/alcohol screenings.
CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion is required within first 30 days of hire.
Demonstrated experience working with the at-risk, homeless, runway and street youth population as well as community partners and social service agencies.
Possess intermediate to advanced computer skills.
Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
Must possess excellent planning, organization and time management skills.
Ability to effectively communicate both orally and in written form.
Ability to work some evenings, weekends, early morning hours.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
Ability to effectively de-escalate heightened interactions.
Consistent punctuality and reliable attendance are essential requirements for this role.
Ability to work effectively and maintain positive, professional relationships with team members and clients.

Nice To Haves

Preference will be given to candidates with work experience working with special needs population and/or experience working with youth or high-risk youth 11-18 years of age.
Prior training experience in the following areas preferred but not required: CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect.

Responsibilities

Manages HOME Youth Services shelter projects and employees.
Oversees data collection, input, and analysis.
Adjusts program as necessary in response to data.
Develops, evaluates and implements program materials, policies and procedures.
Assist Director(s) in managing grants and budget.
Actively and effectively participates in internal and external meetings, the local Continuum of Care, trainings, and other compliance events.
Answers the phone: answers calls, takes and responds to messages appropriately (land line, cell phone and social media).
Takes crisis calls: conducts crisis intervention over the phone and in-person (land line, cell phone and social media).
Completes client documents in an accurate & professional manner: intake, call logs, client notes etc.
Mediates conversations among youth and others as needed.
Issues appropriate youth consequences as needed, according to policy and procedure.
Advocates for and obtains services for youth and their families.
Effectively presents information and responds to questions from clients, customers, partners, and the public.
Creates and maintains positive relationships with staff, youth and youth's families with ethical boundaries.
Accurately documents and reports all services both in print and electronically, in adherence to agency and external oversight requirements.
Facilitates all staff meetings and trainings.
Provides transportation to youth via program vehicle.
Responds to after-hour support requests from staff to ensure youth have care at all times.
Serves as lead on program wide projects such as data collection, community-based initiatives, creating workflow guides, and staff development.
Cross-trains to cover youth sites including dispensing medications and providing dire supervision of youth residents.