Program Manager, Accessibility Compliance

Thomson Reuters • Eagan, MN

1d • Hybrid

About The Position

Are you passionate about delivering exceptional experiences to customers? Do you excel at motivating others to execute critical initiatives? Are you skilled at aligning and enabling teams to deliver customer value? Join the Thomson Reuters team as we transform our Accessibility organization. We are seeking a highly skilled and motivated Accessibility Compliance Program Manager to join our dynamic Accessibility team. The ideal candidate will possess strong project and program management skills, exceptional communication abilities, and a passion for navigating ambiguity. This role requires expertise in Azure DevOps (ADO), a strong bias for action, and a robust sense of ownership. In this role, you will be a trusted, respected partner working with Product, Engineering, and Design leaders to ensure our products and websites meet established conformance timelines. This program will have visibility at all levels, from senior executives to individual project teams. This role requires strong organizational skills, technical coordination abilities, and effective stakeholder management. As an Accessibility Compliance Program Manager , you will: Lead key aspects of a large, highly visible, complex program while working with management at all levels to ensure digital accessibility and compliance with relevant laws and standards.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of successful project or program management experience
• Strong verbal communication and negotiation skills
• Proficiency in Power BI (or equivalent applications)
• Expertise in Azure DevOps (ADO) for project management and tracking
• Demonstrated execution of project management methodology
• Strong understanding of SDLC in waterfall and Agile projects
• Knowledge of WCAG guidelines and other relevant accessibility standards
• Hands-on AI experience with ability to analyze existing manual processes, identify automation opportunities, and implement AI-powered solutions to scale operations efficiently
• Experience mentoring and providing guidance to team members
• Exceptional communication, interpersonal, and presentation skills
• Strong problem-solving, analytical, and critical thinking skills
• Ability to manage multiple complex projects and competing requests simultaneously under high pressure and tight deadlines
• Resilience in the face of changing circumstances and unclear expectations
• Ability to partner effectively in a highly matrixed organization
• Knowledge in creating and implementing scalable processes using AI and/or automation

Nice To Haves

• Project management or Agile certification (e.g. Certified ScrumMaster, Professional ScrumMaster, PMP, PMI-ACP or similar)
• Basic understanding of UX design principles, methodologies, and best practices.
• Product development, web, mobile or multi-channel experience

Responsibilities

• Manage communications with Single Threaded Owners and product teams by facilitating meetings, providing updated reporting and tracking requests made of the program
• Own Compliance Plans and Reporting, including governance over the fields in ADO to ensure clean and accurate data
• Lead resolution of complex obstacles with leadership at all levels; anticipate bottlenecks, provide escalation management, articulate risks and trade-offs, and recommend prioritization based on a balance of business risk, needs, constraints, and impact
• Collaborate with the Reporting team on ways to ensure Reporting is accurate and current on compliance, and that reported bugs display properly
• Create, maintain, and disseminate the program framework, processes, and templates, ensuring all program-related documentation is maintained and kept current
• Support collaboration across Design, Engineering, Product Management, and other business teams to develop and manage end-to-end Accessibility project plans while ensuring on-time delivery within each phase
• Support and execute a comprehensive communication plan, including establishing channels, meeting cadence, reporting/status updates, and processes with key stakeholders; provide key data to the Director of Accessibility and others to support executive reporting
• Work with the General Counsel's Office (GCO) to discuss issues of scope and provide information to ensure they have what they need to provide legal guidance
• Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work
• Implement repeatable, scalable processes that result in an efficient and effective program, leveraging AI and automation

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees