Program Manager, Knowledge Documentation & Accessibility

Jobgether

2d • Hybrid

About The Position

As a Program Manager for Knowledge Documentation & Accessibility, you will lead the creation, maintenance, and governance of comprehensive internal and external knowledge resources for a fast-growing, innovative organization. You will ensure that both end-users and support teams have access to clear, accurate, and up-to-date documentation, including user guides, FAQs, troubleshooting resources, and SOPs. Working closely with product, engineering, support, and partner teams, you will translate complex technical concepts into accessible, user-friendly materials. You will oversee documentation for new feature launches, implement standardization practices, and continuously improve content based on feedback and analytics. This role offers the opportunity to shape the knowledge ecosystem, foster accessibility, and enhance the overall customer experience. Remote and hybrid work flexibility allows you to collaborate effectively across multiple locations.

Requirements

• 5+ years of experience in technical writing or instructional design for complex software products
• Proven track record of producing effective knowledge base content for internal and external audiences
• Excellent written and verbal communication skills, with strong attention to detail
• Highly organized with the ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Ability to identify knowledge gaps and create clear, actionable documentation
• Experience collaborating with cross-functional teams including engineering, product, and support
• Familiarity with documentation tools, style guides, and content management systems

Nice To Haves

• experience in healthcare, health tech, or life sciences
• knowledge of AI/ML concepts
• familiarity with medical or clinical terminology

Responsibilities

• Own the creation, maintenance, and governance of knowledge base content, including user guides, troubleshooting documentation, feature guides, SOPs, and FAQs
• Collaborate with subject matter experts across engineering, product, support, and partner teams to ensure accuracy and clarity of information
• Develop and standardize content templates, adhere to style guides, and maintain consistency across documentation
• Analyze audience needs to optimize content for users with varying levels of technical expertise
• Integrate knowledge resources with CRM systems and analyze user feedback to enhance effectiveness
• Manage documentation for new feature releases, ensuring timely delivery and alignment with product updates
• Continuously assess and improve knowledge strategy, incorporating feedback from internal teams and customers

Benefits

• Competitive salary and equity grants
• Generous time off, including paid holidays, flexible PTO, and parental leave
• Comprehensive health coverage: medical, dental, and vision
• 401(k) matching and other pre-tax benefits (FSA, commuter benefits)
• Personal device allowance and lifestyle wallet for professional development, fitness, and coworking
• Mental health support and coaching resources
• Paid sabbatical leave after 5 years of employment
• Opportunities for career growth, learning, and cross-functional collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees