Program Management Sr. Manager - Vice President

Citi•Schaumburg, IL

10d

About The Position

Manager accomplishes results through the management of professional team(s) and department(s). Contributes to standards around which others will operate. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Collaborates with Group Manager, business requestors, and team members to manage marketing campaign assignments. Provides day-to-day oversight and support for team members to ensure resources are balanced and appropriate to meet demand. As needed, maintains campaign oversight and management functions while driving toward campaign efficiencies, governance, and process adherence. Identifies process opportunities. Mentor team members and provide support and guidance specific to individual development plans Partners with group manager, business requestors and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance. Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute. Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars. Provide thought leadership and direction to functional groups. Ensure programs are managed through completion on time and within budget. Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results. Works directly with marketing partners, financial teams and team members to understand program and project budget requirements. Represent business as needed for governance and audit reviews.

Requirements

6-10 years of experience
Experience in the credit card/financial services industry and Marketing preferred; i.e. customer acquisition, existing customer marketing campaigns, product upgrades, program launches
People management experience highly desirable
Advanced program management skills with focus on translating program needs into requirements and timelines, and ability to manage self and team members to drive execution and delivery against program objectives
Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment
Ability to manage high-capacity workload and effectively plan, prioritize, assign and complete projects on time
Exceptional communication skills (verbal and written); able to articulate needs and influence based on the message versus relying on authority
Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs
Excellent attention to detail; understanding of core marketing principles
Bachelor's/University degree

Nice To Haves

Experience in the credit card/financial services industry and Marketing preferred; i.e. customer acquisition, existing customer marketing campaigns, product upgrades, program launches
People management experience highly desirable
Knowledge of automated solutions and agile marketing techniques to facilitate accelerated marketing timelines is highly desirable
Master's degree preferred

Responsibilities

Manage marketing campaign assignments
Provide day-to-day oversight and support for team members
Maintain campaign oversight and management functions
Drive toward campaign efficiencies, governance, and process adherence
Identify process opportunities
Mentor team members and provide support and guidance specific to individual development plans
Oversee execution plans to drive business results, ensuring controls and compliance
Identify program requirements, activities and manage implementation of projects
Influence team members regarding efficiency and feasibility
Recommend improvements to program design or production alternatives
Provide thought leadership and direction to functional groups
Ensure programs are managed through completion on time and within budget
Collaborate with stakeholders and cross functional teams to launch campaigns and projects
Work directly with marketing partners, financial teams and team members to understand program and project budget requirements
Represent business as needed for governance and audit reviews