Program Director - Rapid Re Housing

LIFEMOVES•Santa Clara, CA

7d•$84,229 - $126,448•Hybrid

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. LifeMoves | Rapid Re-Housing (RRH) team provides short-term rental assistance and services that help people obtain housing quickly, increase their self-sufficiency, and remain housed in San Mateo and Santa Clara County. Resources and services provided are tailored to each individual’s unique needs and goals. The LifeMoves RRH team supports clients with housing identification, move-in and rent assistance, and case management services that target the multiple dimensions of housing stability (such as employment, budgeting, and health). Clients can participate without conditions and the resources and services provided are tailored to each individual. This role provides oversight to staff working hybrid schedules and reports to the Associate Director of Community Housing. The Rapid Rehousing Program Director plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered. One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input. This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission. LifeMoves Rapid Re-Housing (RRH) programs provide short-term rental assistance and services that support people obtaining housing quickly, increase their self-sufficiency, and remain housed. Clients can participate without conditions and the resources and services provided are tailored to each individual. This role provides oversight to staff working hybrid schedules and reports to the Director of Community Housing.

Requirements

Bachelor's Degree in a related field required; or an Associate's Degree with 3–5 years of progressively responsible experience in a related field. Related fields may include direct involvement in peer advocacy, community outreach, a leadership role within a human or social services setting with a focus on supporting vulnerable populations, navigating complex systems, or roles within the homelessness services field.
Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
Maintain professionalism and composure, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
Open to feedback, asks questions, and demonstrates a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
Work well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
Maintains clear, unbiased, and professional documentation and communication.
Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks, case management, reporting, tracking outcomes, and performance management software.
Actively advocates for clients, particularly in navigating systems, accessing benefits, and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.
Utilize strong problem-solving skills to research issues, track resources, and find solutions for clients’ needs, including housing, employment, health, and well-being.
Build and nurture effective partnerships with community organizations, service providers, and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.
Capable of effectively delegating tasks when working with teams, ensuring responsibilities are balanced and tasks are completed efficiently.
Able to respond calmly and effectively to crises, offering support and utilizing de-escalation strategies.
Comfortable facilitating group discussions, workshops, or meetings to support clients’ growth, education, and empowerment. Uses group settings to foster learning, collaboration, and positive group dynamics.
Maintain clear and professional boundaries with clients, colleagues, and community partners, balancing empathy with professionalism. Models and supports healthy boundaries and self-care among team members.
Demonstrates knowledge of best practices in harm reduction and Mental Health First Aid or equivalent.
Embodies and models agency values, program philosophy, and mission in daily interactions and leadership approach.
Minimum of two years of supervisory experience, with the ability to coach, mentor, and develop staff.
Basic knowledge of budgeting and contract deliverables to support program operations and compliance.
Demonstrates forward thinking and the ability to anticipate future program needs and adapt to change effectively.
Comfortable speaking publicly to internal and external stakeholders, representing the organization with professionalism and confidence.
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout the Bay Area as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Oversee daily program operations to ensure safe, welcoming, and effective services that align with LifeMoves standards.
Support program administration, budget management, scheduling, and overall site coordination to meet program goals.
Identify and address safety, training, and data needs in collaboration with leadership.
Provide timely verbal and written updates to leadership and program teams to ensure clear communication and accountability.
Coach, mentor, and guide staff using trauma-informed, strengths-based practices to foster growth, accountability, and a supportive team culture.
Lead team meetings, check-ins, trainings, and performance discussions to ensure consistent communication and professional development.
Participate in hiring, onboarding, scheduling, and evaluating staff to maintain a strong and effective team.
Ensure all services are trauma-informed, ethical, and client-centered.
Support the design and facilitation of groups, workshops, and activities that promote client stability and growth.
Provide direct client support as needed, including information, referrals, crisis intervention, and case management oversight.
Monitor and ensure accurate, timely, and thorough client documentation and data entry.
Build and sustain relationships with community organizations, service providers, and local government partners to expand client resources.
Represent LifeMoves professionally in external meetings and community collaborations.
Support contract deliverables by ensuring program activities align with funder and regulatory requirements.
Support accurate data collection and reporting, including monthly and quarterly reports.
Ensure compliance with HUD, Fair Housing, and other funding and regulatory standards.
Participate in audits, certifications, and continuous quality improvement initiatives.
Collaborate with leadership to identify opportunities for innovation and service excellence.
Participate in agency-wide meetings, trainings, and initiatives that promote LifeMoves’ mission and values.
Complete required trainings (e.g., CPR, MHFA, Nonviolent Crisis Intervention, HMIS) within designated timeframes and apply learning to daily work.
Attend ongoing education opportunities to maintain and enhance best practices.
Be available for occasional evening and weekend work as needed.
Perform other duties as assigned to support program, department, and organizational goals.