Program Director of Conference Services

University of Colorado • Colorado Springs, CO

48d • Onsite

About The Position

This position provides leadership and oversight of the Conference Services area of the University Center and Event Services department as well as coordination of marketing and business development efforts for the Conference services program. This position may work weekend and evening hours depending on the event schedule. The Conference Services team operates on principles of customer service, teamwork, communication, positivity, and belonging. We lead with empathy, humility, and introspection in all we do. We embody service excellence in every interaction, striving to exceed expectations and create outstanding experiences for our clients. We approach every situation with respect and care, empowering our team to reach their full potential. Every team member contributes to ensuring seamless operations, exceptional service, and a welcoming environment that fosters inclusiveness across the university community.

Requirements

• To qualify applicants must have a bachelor's degree. (Substitution of Year for year experience can be used in lieu of a bachelor’s degree
• Experience working with students; leading and executing comprehensive event services, conference operations, sales strategies, and client relations initiatives, with a proven track record of driving revenue growth, operational efficiency, and client satisfaction is required.

Responsibilities

• Provide strategic leadership and direct oversight of all Conference Services operations.
• Collaborate with the Associate Director of Event Services to monitor, track, and project the Conference Services budget, and set financial and team goals.
• Coordinate conference needs with campus partners to ensure efficient and satisfactory client and campus experiences.
• Initiate and negotiate full-service contracts for conference and event clients, including housing, food and beverage, meeting space, technology, and other services in partnership with on-campus providers.
• Maintain ongoing communication with current clients to understand future needs and resolve concerns in collaboration with event coordinators.
• Develop and lead a comprehensive sales and marketing action plan, in collaboration with the Associate Director of Event Services, to maximize revenue from non-university affiliated clients.
• Provide campus and venue tours to potential clients and respond to inquiries regarding space reservations and event coordination.
• Research market trends and recommend promotional strategies to attract new business.
• Review and report on individual and overall sales goals, including key performance indicators for monthly, quarterly, and annual revenue targets.
• Maintain thorough sales records using event software (Kinetic/KX) or databases.
• Track and assess new and lost business opportunities, including client feedback and decision rationale.
• Collaborate with the Conference Services Coordinator to oversee the hiring, training, supervision, and evaluation of student employees.
• Optimize utilization of event and conference spaces, including classrooms, meeting rooms, and housing facilities.
• Ensure compliance with university policies, contracts, insurance requirements, and risk management protocols related to conference and event operations.
• Evaluate and implement new technologies or systems to enhance client experience, streamline booking processes, and improve data tracking and reporting.
• Provide additional event support and coordination as needed for the Event Services team.
• Represent the department in campus-wide event and conference presentations.
• Serve as a university representative within the Colorado Springs and national community.
• Assist with department-wide assessment initiatives to improve services and client satisfaction.
• Provide strategic leadership and direct oversight of all Conference Services operations.

Benefits

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees