Program Director Medical Assist

Concorde Career Institute•San Antonio, TX

39d•Onsite

About The Position

The Program Director Medical Assistant is responsible for overseeing the development, implementation, and evaluation of the program. This role involves leading faculty, managing curriculum, maintaining accreditation standards, and fostering student success. This role will demonstrate leadership, collaboration, and expertise in medical assisting education.

Requirements

Bachelor's degree in Education or related field and three (3) years of practical clinical experience (required)
OR Only: Minimum of three (3) years of experience in a healthcare facility including a minimum of 160 hours in an ambulatory healthcare setting performing or observing administrative and clinical procedures as performed by Medical Assistants (required)
Minimum of one (1) year of supervisory experience (required)
Minimum of one (1) year of prior teaching experience (required)
Current knowledge of specific subject being taught (required)
Proficiency in curriculum development and instructional design
Independently manage complex tasks and projects
Coach and mentor junior team members
Analyze problems, evaluate alternatives, and implement effective solutions
Present ideas in a compelling and structured format to diverse audiences
Demonstrate refined listening skills and emotional intelligence
Facilitate training sessions and cross-functional meetings
Drive consistent results in a fast-paced environment
Leverage enterprise-level tools and systems to streamline processes
Create new and better ways for the organization to succeed
Develop people to achieve their goals and support organizational success
Navigate complex policies, processes, and organizational dynamics with ease
Operate effectively in uncertainty and ambiguity
Work independently, escalating complex or high-impact issues
Drive innovation to improve organizational success
Develop others to achieve individual and organizational goals
Navigate complex organizational dynamics with confidence
Perform effectively amid uncertainty and ambiguity
Effectively direct and evaluate student learning and lab performance
Able and willing to: Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.

Nice To Haves

Minimum of one (1) year of experience in phlebotomy, immunizations, venipuncture, injections, pharmacology, EKG, wound care, GYN procedures and vital signs (preferred)
Minimum of one (1) year of experience with EHR/EMR (Electronic Health Records/Electronic Medical Records) and practice management systems (preferred)
Proficiency in dosage calculations (preferred)

Responsibilities

Develop, implement, and evaluate program policies, procedures, and goals to support student success
Supervise and mentor faculty, promoting professional development and instructional excellence
Coordinate class schedules, faculty assignments, and program activities to align with institutional needs
Maintain compliance with accreditation, certification, and regulatory requirements
Collaborate with institutional leadership to enhance program offerings and ensure continuous improvement
Design, update, and enhance curriculum to meet industry standards and accreditation guidelines
Integrate hands-on training and real-world applications into coursework
Assess student learning outcomes and adjust instructional strategies as needed
Partner with faculty to implement innovative teaching methodologies and technology in the classroom
Advise and support students to promote retention, engagement, and career readiness
Develop strategies to improve student performance, including tutoring and mentorship initiatives
Address student concerns and provide guidance on academic and professional development
Assist with and attend graduation as requested
Teach classes as and when necessary and as permitted by any programmatic accreditor
Cultivate partnerships with healthcare providers to facilitate externships and employment opportunities
Engage with advisory boards, professional organizations, and industry leaders to align the program with workforce demands
Represent the institution at networking events, conferences, and accreditation meetings
Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
Recognizes and rewards employee contributions and achievements
Other duties as assigned