Program Coordinator

Arizona State University • Tempe, AZ

10d • Onsite

About The Position

Coordinator who will provide administrative and student support to the Master of Science (MS) program in Addiction Psychology. The MS in Addiction Psychology program pairs state-of-the-art research from internationally recognized experts in addictions with clinical expertise from licensed psychologists and licensed addiction counselors with decades of experience providing addiction treatment. This program prepares students to pursue state licensure and become addiction counselors. This role acts as a key contributor to promoting and supporting student retention and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. A strong candidate will be comfortable and adept at providing guidance and program-related administrative support to students, faculty, and administration.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Experience working in higher education
• Experience working in a face-paced office environment
• Experience in work that required excellent attention to detail
• Evidence of effective communication skills
• Experience with PeopleSoft, Salesforce, Microsoft Office Programs, Dashboards, Analytics, Canvas, Google docs, Dropbox.
• Ability to recognize complex issues and alert leadership to proactively address problems.
• Experience in coordinating activities, establishing priorities, and working under tight deadlines.
• Experience in problem solving and navigating complex systems.
• Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
• Experience in directing and providing support to undergraduate and/or graduate students.
• Ability to understand general student requests for information and assistance
• Demonstrates how to escalate urgent/conflicting requests.
• Experience in applying collaborative approaches and strategies to devise solutions for student requests.
• Experience in applying and demonstrating approaches for supporting/guiding students through curriculum requirements; identifies and creates connections to resources for students to support goals; delivers advising practices in accordance to relevant university, college/department/school ethical and legal guidelines; actively builds knowledge of key university, or college/department/school resources.

Responsibilities

• Review and maintain student records using internal and external systems (iPOS, DARS, Graduate Application Review System, Microsoft Office, Peoplesoft, Google sheets, Canvas, Student Success Site, Airtable, etc.), provide data as requested.
• Respond to inquiries about the MS program and hold information meetings with students (both 1-on-1 as requested and larger group informational sessions) in person, via phone, email, zoom, classroom visits, and orientation programs.
• Monitor the MS Addiction Psychology application process and ensure students move through the pipeline within the given deadlines of the office and university.
• Advise MS Addiction Psychology students and meet with them regularly to ensure accurate understanding of academic policies, proper course scheduling, proper credit sharing if applicable, progress toward completion, graduation requirements, address academic issues, assist with committee requests, submitting the iPOS, etc.
• Hold orientation sessions for all incoming students.
• Assist with material preparation for the annual UOEEE program assessment process by compiling forms and other data for Program Directors.
• Assist with entering Program Director evaluations in the assessment portal.
• Assist with review of the information available to students, including monitoring and helping with text updates on the website, Grad Success site, Graduate Programs Handbook, Graduate Catalog review, email templates, and other process guides, etc. to ensure degree information is accurate and consistent, and that department is properly providing students with the latest information.
• Assist with the grade submission process at the end of each semester by entering grades for coursework; ensure transcript accuracy in grade changes for graduating students
• Monitor course availability and enrollment to provide input on course development and course scheduling and faculty assignments.
• Prepare budgets proposals and recommendations and establishes budget control system for controlling expenditures; controls expenditures in accordance with budget allocations; recommends equipment and resources for program.
• Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies.
• Develops, complies, and writes communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution.
• Interacts and maintains liaison with students, faculty, staff and outside/community agencies in facilitating program objectives.

Benefits

• benefits-eligible employees are immediately eligible at hire, and on every January 1 thereafter, for a maximum of eight hours of paid time off to participate in external volunteer activities.
• employees with up to 24 hours of release time per year towards training opportunities that will enhance skills and abilities and provide professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees