2026 SMASH Academy - Program Coordinator (Morehouse)

SMASH•Atlanta, GA

1d•Hybrid

About The Position

As a member of the Site Management Team, the Program Coordinator (PC) plays a critical support role to the Program Director and liaison to SMASH National team. Working with the instructional and residential teams to support the successful delivery of the SMASH Academy by performing duties related to planning, directing, and coordinating both the programmatic and operational activities of the program is essential. In this position, the Program Coordinator will play a key role in the success of SMASH scholars and staff through effective implementation of administrative processes, communication with scholars and families, and leading logistics for program events. As a Program Coordinator, you will work closely with the Program Director and staff to manage the programmatic, operational, and tech customer support aspects of the SMASH program. As this role has a virtual component, we expect staff to provide the following -- their own personal computer (desktop or laptop) that has a working webcam, speaker and microphone for video conferencing capabilities (i.e. Zoom, Google Hangouts, Cisco Webex); reliable Internet connection (at least 25 Mbps download speed); and quiet work space for virtual programming. If you cannot provide your own equipment, please speak with your Program Director. You must be available for all training and program dates.

Requirements

Collaboration: Exceptional listening, communication, and presentation skills; excellent time management and organizational skills; timeliness and dependability; courageously candid when facing difficult conversations
Relationship Building: Welcome and embrace individual differences of everyone in the room; humility; patience when navigating situations; ability to listen to multiple perspectives; restorative approach to relationship building and conflict resolution
Problem Solving: Remain curious, innovative, iterative, and quickly pivot as needed; keep activities on track, think creatively, and act swiftly in the face of unanticipated events; make data-based decisions
Resilience: Approach situations with a growth mindset, adapt, and reflect to ensure desired outcome(s) are met
Commitment to SMASH’s mission; willingness to embrace goals/values is essential
Demonstrated programs or operational effectiveness working with students (preferably at high school level) from low-income and underrepresented backgrounds
Previous experience with adopting and adapting to new technologies through self-guidance and video tutorials
Results-driven; work around potential obstacles to ensure all goals are met and deliverables are completed by the end of program
A minimum of one (1) year of administrative or relevant experience
Proficiency in Google Suite (Calendar, Doc, Sheet, Email, Forms) and Zoom
Excellent written, verbal, and organizational skills are required
Strong attention to detail, prompt responsiveness and ability to work efficiently both independently and collaboratively
Must be able to accommodate a flexible work schedule to attend events on evenings and/or weekends

Responsibilities

Drive program efficiency by improving or creating processes and tools to ensure a successful delivery of SMASH Academy
Develop and manage site program calendars, including communicating updates
Ensure completion of site deliverables (e.g. pre + post assessment scores, attendance, staff and scholar surveys, staff and scholar deliverables, final inventory, etc.)
Respond to inquiries from multiple stakeholders, including scholars, families, staff, University contacts and SMASH National Office while classes are in session
Collaborate with SMASH’s Communications team to facilitate video or media-related projects
Establish and maintain a positive, professional relationship with SMASH scholars; serve as a role model during the academy
Serve as point person for COVID-19 related protocols and procedures based on SMASH and University guidelines
Work with the National Curriculum Team and Ops to assist with Site-specific training facilitation for Academic staff training
Work with key stakeholders, plan and lead logistics for workshops and events
Collaborate with SMASH’s Development and Communications teams to facilitate site tours
Respond to tech support needs of scholars and staff by identifying and resolving minor issues as well as escalating major issues to SMASH IT team
Work with SMASH IT team to support and track scholar tech issues in our ticketing system
Work with scholars to facilitate hardware repairs with external product vendors
Monitor laptops and other technical equipment to ensure they operate as needed
Assist with virtual classroom setup and troubleshooting, AV, Zoom, and presentation needs
Work with Program Coordinators from other sites to resolve common tech problems
Coordinate with Program Director to assist with distributing laptops as needed
Lead SMASH site-specific Policies and Procedures Training for SMASH Facilitators with support from Program Director
Ensure all created documents are uploaded and organized in designated site repository
Collaborate with the Curriculum team to ensure LMS data is updated and utilized effectively at a Site level
Editing and inputting information into various site documents and spreadsheets
Maintain and systematize scholar contact, medical records and contracts
Attend select events and trainings
Attend various meetings on a regular basis including, but not limited to: Staff meetings 1:1 Check-ins with Program Director SMASH Community Meeting (weekly) Staff Closeout