Program Coordinator

SIGNATURE SOLAR LLC•Sulphur Springs, TX

15h

About The Position

As a Program Coordinator you will support the delivery of contractual requirements of our VPP and DR programs and will assist in overseeing a partner network that provides aggregation and technical services. This role ensures optimal performance and program requirement compliance while serving as the primary bridge between partner network, sales channels and field operations in product roadmap discussions. The coordinator manages the "program engine" by overseeing the end-to-end journey of customers from initial enrollment through incentive disbursement.

Requirements

Experience: 2-4 years of relevant experience in VPP integration, Demand Response program administration, or project management.
Analytical Mindset: Comfortable working with large datasets, performance metrics, and performance analytics.
Operational Excellence: High attention to detailregardingregulatory compliance and administrative accuracy.
Communication: Ability to translate technical program requirements into clear guidance for sales, support,installersand customers.
Education:Bachelor’s degree in Engineering, Energy Systems, Operations Management, orrelatedfield.

Responsibilities

Manage the end-to-end enrollment workflow for homeowners and commercial participants across various utility and ISO programs.
Directly oversee account management for utility and aggregator partners, ensuring all data, documentation, and consent verification meet program-specific requirements.
Coordinate with the technical team to ensure assets are correctly registered and ensure conflicts and registration of contentions/failures are resolved.
Oversee rebate, incentive and reward payment processing and settlement administration for both installer incentives and customer rewards.
Ensureaccurateandtimelydisbursement of upfront payments, recurring fixed incentives, and pay-for-performance rewards.
Manage reconciliation between program authorities (Utilities/Aggregators) and internal commitments.
Develop and deliver sales channel enablement training and support for the EG4 Certified Installer network and Distribution partners.
Equip internal sales/business developmentteams, andinstallers with program playbooks, regional sales sheets, and revenue expectation transparency to drive enrollments at the Point of Sale.
Track and manage theprospectpipeline for upcoming grid service opportunities and program changes
Conduct evaluations and onboarding for new vendors and strategic partners in both the Strategic Partnership and Integration lanes.
Act as the primary point of contact for administrative inquiries from partners.
Maintain KPI and dashboard housekeeping, ensuring real-time visibility into active integrations, enrollment rates, and opt-outs.
Execute project management tracking for multi-phase integration launches and market expansions.
Identifyoperational risks andprovidedata-driven insights to drive continuous improvement through automation.