Program Coordinator

Progressive Directions Inc. (PDI)•Pulaski, TN

About The Position

Progressive Directions, Inc. (PDI) is seeking a Program Coordinator to support services in Giles County, based out of our Pulaski, TN location. The Program Coordinator ensures individuals supported through PDI’s Medicaid Waiver and Supported Living Programs receive services as outlined in their Individual Support Plans (ISP) and Cost Plans. This role provides direct oversight of residential sites and serves as the primary liaison with stakeholders to ensure DDA compliance and adherence to PDI policies, procedures, and standards.

Requirements

Bachelor’s degree or equivalent experience working with DDA-supported individuals
Must pass drug test, required background checks, and all required training
Ability to travel to residential sites
Ability to occasionally lift up to 50 pounds
Completion of DDA Core Training and required annual refreshers
Strong organizational, documentation, and communication skills
Ability to maintain confidentiality and professionalism
Proficient computer skills

Nice To Haves

Minimum of 3 years supervisory experience preferred
Experience with Medicaid Waiver services and residential programs preferred
Experience with PHS systems preferred
Therapy coordination or therapy-related experience preferred

Responsibilities

Ensure compliance with DDA regulations and PDI policies, procedures, and standards
Provide direct oversight of Supported Living homes, including unannounced monthly visits
Supervise and support Residential Managers and Direct Support Professionals
Identify deficiencies, implement Corrective Action Plans, and track issues through resolution
Recognize and report critical and reportable incidents per DDA requirements
Attend residential staff meetings and maintain a person-centered focus
Complete and submit required documentation and monthly reviews on time
Participate in ISP and COS meetings
Maintain accurate records including MARs, Health Passports, and compliance files
Coordinate staffing and maintain communication with families, ISCs, and stakeholders
Monitor individual funds, benefits, and spending documentation