Program Coordinator

Bosch Building Technologies LLC • Bloomington, MN

7d • $55,000 - $665,000

About The Position

In this position you will serve as a primary point of contact to support the customer and assist in the management of core customer accounts. Work will be a blend of sales support activities, project management and administrative support to ensure our ability to deliver on our commitment as a Trusted Business Partner

Requirements

• High School diploma or equivalent
• Proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 1 year of experience

Nice To Haves

• 2+ years of experience in the security industry in a customer facing role
• Education beyond high school, either 2 year or 4 year degree

Responsibilities

• Maintain and protect assigned Company assets.
• Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
• Work in compliance with the Company’s polices and procedures including safety manual with safety of self and others in mind at all times.
• Accurate, complete and timely record keeping in all areas of responsibility
• Available to work outside of, or in addition to normal businesses hours.
• Work proactively and in a positive manner with co-workers.
• Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests.
• Provide overall Sales Support as needed/requested, including partnering with contracted colleagues/subcontractors on RFPs/Proposals for work outside of VTI’s geography
• Provide project management support for national customer work completed by contracted colleagues/subcontractors
• Customer’s main point of contact for all installation, service, billing, data support, false alarm research, monitoring and technical questions.
• Address database errors and delegate appropriately for timely resolution
• Assign each request to an individual for ownership
• Maintain the Client project dashboard (tracking and visibility mechanism)
• Escalate items when necessary to appropriate parties

Benefits

• Associates and their eligible family members are offered comprehensive medical, dental, and vision plan options as well as company-provided basic life insurance, AD&D, short-term and long-term disability, and access to the employee assistance program.
• Voluntary benefit options include supplemental life and AD&D insurance, accident, critical illness, and hospital indemnity insurance plans, identity theft protection, pet insurance, and HSA and FSA account options.
• Associates also have the option to enroll in the company’s 401(k) plan.
• In addition, associates receive PTO (paid time off), state-mandated sick leave, and 9 paid holidays.
• Benefits are effective on their first day of employment.
• 401(k) employer match of $0.50 for every $1.00 contributed by the associate up to 6% of earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED