Program Coordinator - Bilingual (English/Spanish)

CLEAResult • Madison, WI

3d • $19 - $22

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Job Description We are looking for a talented individual… To join our team as a Program Coordinator! Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. Breadth of scope ranges from supporting individual programs, project or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. This role tends to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.

Requirements

• 2-4 years administrative experience
• Knowledge of Microsoft Office programs, especially Excel and SharePoint
• Experience troubleshooting problems, finding, providing, and implementing solutions
• Must be able to speak and read Spanish and English fluently
• Must be a Wisconsin resident

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Support English and Spanish speaking customers via phone, chat, and email
• Process rebate applications by verifying eligibility, obtaining and documenting necessary information for the applications, and issuing eligible payments as directed
• Perform accurate data entry and maintenance, including file setup, eligibility verification, applicable troubleshooting resolution, establishing reserved funding, and issuing payments
• Review application submissions to determine type of documentation required, terms of program are met, invoicing
• Provide education and instruction to applicants on eligibility requirements or work with applicants to request additional information to meet requirements of program
• Complete review processes by obtaining and reviewing supporting documentation in accordance with terms and conditions of the program
• Verify and review data for accuracy following established quality control practices
• Provide assistance in training and procedure manual maintenance
• Act as external stakeholder point of contact for financial reporting activities
• Assist other processors as requested

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees