Patient Access Coordinator (Spanish/ English bilingual)

Hanger, Inc.•Pembroke Pines, FL

11d

About The Position

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency. Spanish/ English bilingual strongly preferred.

Requirements

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Less than one year of customer service, administrative or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

Experience in a receptionist position or experience with medical front office procedures preferred.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Spanish/ English bilingual strongly preferred.

Responsibilities

Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Record Maintenance: Ensure accurate and complete electronic health records for all patients.