Program Coordinator - Volunteers

KANSAS HUMANE SOCIETY OF WICHITA INC•Wichita, KS

2d•$15 - $20•Onsite

About The Position

The Volunteer Coordinator manages the KHS volunteer department and all volunteers. This position is responsible for collaborating with all departments within KHS to ensure our mission is supported by an adequate volunteer base. The Volunteer Coordinator is responsible for planning, developing, implementing, and evaluating volunteer activities including volunteer engagement, appreciation, stewardship, training, staff/volunteer relations, communications, retention, tracking data and more. The Volunteer Coordinator serves on the KHS Leadership Team and is expected to maintain communication with all departmental leadership to maintain and manage the entire KHS volunteer experience. This position will be required to learn a complete integrated comprehension of all KHS activities to effectively plan and coordinate volunteer activities and serve as liaison for volunteers. The Volunteer Coordinator will be expected to be an example of the KHS Core Values and proactively collaborate with other community organizations. This position requires high levels of customer service, verbal and written communication skills, organizational skills, attention to detail, and time management. We are seeking a self- motivated and disciplined person for this role.

Requirements

High school diploma/GED, valid Kansas driver’s license and dependable transportation.
Computer proficiency in a Windows and Microsoft environment.
Respect for the human animal bond is a must.
High levels of customer service, verbal and written communication skills, organizational skills, attention to detail, and time management are a must.
Self-motivated, disciplined, task oriented, follow verbal and written direction, and perform well with minimal supervision.
Ability to present to, engage, motivate, and excite large groups.
Must be well organized and detail oriented, self-motivated and disciplined.
Must possess the ability to work with people of all socio-economic statuses / backgrounds and adjust one’s personal approach accordingly.
Must be computer literate in a Windows environment and work well within a team of fundraising professionals as well as across departments in the organization.

Nice To Haves

Minimum 1 year experience in an office environment.
Previous experience in volunteer management or related role.
Excellent organizational and communication skills.
Strong leadership and team management skills.

Responsibilities

Collaborate and lead recruitment efforts to grow the KHS volunteer department.
Manage all volunteer applications, complete on-boarding and training for all new volunteers, find the best placement and provide the best volunteer experience possible through stewardship, recognition and communication.
Maintain regular and open communication with volunteers to expand their opportunities as needed.
Manage the KHS volunteer experience for all types of volunteers from youth groups, to individual teen volunteers, specialized volunteers, scheduled, come and go volunteers, on and off site group projects, Dog’s Day Out, corporate and individual volunteers for Woofstock and more.
Assist with the creation of volunteer schedules and tracking volunteer activities.
Identify areas of need within the shelter and adjust volunteer asks as necessary.
Prepare and maintain records and reports within the volunteer program.
Perform daily routine rounds and check in with volunteers on site.
Develop and maintain relationships with volunteers and other agencies to meet the needs of the organization and the community.
Provide timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives.
Develop effective strategies for recruiting new volunteers.
Lead orientation for new volunteers introducing them to the KHS mission, values and policies.
Collaborate with KHS leadership to determine volunteer needs and match volunteers with appropriate roles based on their skills and interests.
Recruit and schedule volunteers to ensure coverage for key KHS activities and events, both on and off site. This includes Woofstock, our largest annual fundraiser.
Ensure volunteers are properly trained for their roles.
Work with the CDO to prepare the annual budget for volunteer expenses and update projections as necessary.
Cultivate positive relationships with individual volunteers, as well as civic and corporate groups.
Recognize the contributions of volunteers with a special appreciation and information events from time to time.
Build recognition programs to honor volunteers.
Maintain accurate records of volunteer hours and personnel related information.
Conduct background checks on volunteers when required per KHS’s procedures.
Ensure volunteers adhere to KHS policies, procedures and safety guidelines.
Address and resolve issues related to volunteer conduct and performance.
Regular and reliable attendance.
Other duties as determined by your supervisor.
Develop and maintain good working relationships with community organizations and schools.
Assist community groups, students, educators, and the general public seeking information on animal related issues and education.

Benefits

Opportunity for two pay increases per year!
Generous paid time off
10 paid holidays per year
Paid time when closed for Inclement Weather
Comprehensive low deductible health, pharmacy and dental plans
Vision insurance plan
SIMPLE IRA Retirement Plan with a generous company match
Pre-tax spending accounts for health care and childcare expenses
Discounted YMCA membership
Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
Employee Assistance Program