Program Coordinator I

State of North Carolina

5d • $39,244 - $68,679

About The Position

The Program Coordinator I supports the North Carolina Office of Vital Records by coordinating daily registration activities that ensure accurate and timely entry of vital records. The position processes electronic birth and death records using the NCDAVE system, researches discrepancies, and works directly with local partners and customers to clarify registration requirements and resolve issues. It conducts outreach to address outstanding and unregistered records, maintains registration trackers to support operational visibility, and assists in linking birth and death records to maintain data consistency. The Coordinator also supports data integrity by identifying duplicate records and managing the abandonment process. This role contributes to efficient workflow and reliable statewide vital records operations within established policies and procedures.

Requirements

• Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience entering and reviewing electronic birth and death records in systems such as NCDAVE with intermediate to advanced proficiency in maintaining accurate data.
• Proven skill researching and resolving discrepancies in vital records, including investigating duplicate entries and completing abandonment actions to support data integrity.
• Strong proficiency conducting outreach via phone, email, fax, or letter to obtain missing information and resolve outstanding or unregistered vital events.
• Demonstrated experience organizing and maintaining registration trackers to document failed registration attempts, potential escalations, and resolved cases for operational monitoring.
• Effective communication experience answering inquiries from local partners and customers and providing clear, accurate explanations of vital records registration processes.

Responsibilities

• Register electronic birth and death records in the NCDAVE system to ensure accuracy and timely processing.
• Navigate electronic registration platforms to maintain data integrity and support compliance with applicable requirements.
• Correspond with local partners and customers to address discrepancies and provide clarification on registration processes.
• Research duplicate records and initiate the abandonment process once confirmed.
• Match birth records to death records to ensure complete and consistent documentation.
• Conduct outreach through phone, email, fax, or letters to resolve outstanding or untimely unregistered birth, death, and fetal death records.
• Organize and update registration trackers to communicate failed attempts, potential escalations, and resolved registrations to leadership.
• Maintain accurate documentation and support workflow processes for timely registration activities.
• Apply program policies and procedures when resolving registration issues and interpreting required information.
• Provide clear and accurate customer service related to vital records registration.

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees