Program Coordinator, Enterprise Change I or Senior

Tucson Electric Power

20h•Onsite

About The Position

The Program Coordinator will provide program management support for programs and initiatives associated with the Strategic Change Office. This includes a focus on processes and management of change initiatives through the Enterprise Change Agenda (ECA) and support for transformational initiatives as part of the Strategic Change Office. This position will work closely with enterprise change leadership, change process leaders, and program managers, reporting within the enterprise change organization. Frequent interactions with other stakeholders will ensure smooth process flow and communications by providing comprehensive program support, managing administrative tasks, coordinating activities, and executing certain programs. The role supports enterprise-wide strategic change initiatives by coordinating activities, tracking progress, and enabling smooth execution across multiple stakeholders. It involves partnering closely with change leaders, program managers, and functional teams to support the Enterprise Change Agenda from planning through delivery, preparing executive-ready materials, and maintaining tools and documentation for effective change governance.

Requirements

Ability to manage multiple priorities, track details, and meet deadlines in a fast-moving, change-oriented environment.
Strong communication skills, with the ability to create polished materials and collaborate effectively with leaders and cross-functional teams.
Analytical and problem-solving skills, including comfort working with data, trackers, and performance metrics.
Proficiency with common business tools such as spreadsheets, presentations, and document management systems.
At least two (2) years’ experience in administrative, program support, or coordination type roles (for Level I).
Demonstrated proficiency in PC computer skills & applications including spreadsheets, word processing, and presentation software.
Must work effectively in a team and possess the ability to work independently.
Manages individual projects with guidance or supervision as needed (for Level I).
Requires excellent verbal and written communication skills, public speaking, strong presentation and interpersonal skills are required.
At least four (4) or more years as a Program Coordinator (for Senior level).
Must manage individual projects with minimal to no guidance or supervision (for Senior level).
Must manage multiple priorities and meet deadlines (for Senior level).
Strong analytical and problem-solving skills (for Senior level).
Ability to support procurement and contract processes (for Senior level).

Nice To Haves

Associate’s degree
Experience supporting procurement and contract processes (for Level I).

Responsibilities

Support enterprise-wide strategic change initiatives by coordinating activities, tracking progress, and enabling smooth execution across multiple stakeholders.
Partner closely with change leaders, program managers, and functional teams to support the Enterprise Change Agenda from planning through delivery.
Prepare clear, executive-ready materials—including reports, dashboards, and presentations—that communicate progress, risks, and outcomes.
Maintain and improve tools, trackers, templates, and documentation that enable effective change governance and decision-making.
Track milestones, KPIs, and deliverables to help leaders understand impact, capacity, and readiness across the organization.
Provide day-to-day administrative and operational support to the Strategic Change Office.
Assist in the preparation of reports, presentations, and documentation for internal and external stakeholders, including Executive Team meetings, Change Strategy Workshops, Community of Practice Sessions, etc.
Support communication plans for strategic planning and execution.
Adapt and contribute to the launch of a new department within UNS with other duties as required.
Work as part of the Strategic Change Office to embed change capabilities across the organization by championing Conscious Change Leadership in interactions with business leaders and supporting change processes.
Support the Manager of Enterprise Change in the development and management of multi-year Enterprise Change Agenda process.
Prepare or assist with the preparation of materials for Executive Team strategy meetings and other workshops/meetings related to Enterprise Change Agenda.
Support and development of the guides used in the enterprise change process, including Master Change Project List Guide, Project Proposal template, New Change Initiative Selection Criteria, Use of Consultants Guide, Cultural Implications Guide and New Initiative Launch protocols.
Assist in developing materials and plans for the communications and adoption of new protocols for the Enterprise Change Agenda process and ensure stakeholder engagement and communication.
Manage the tools and processes to track key performance indicators (KPIs) for Enterprise Change Agenda success.
Work with Enterprise Project Delivery Program Managers to track initiative milestones, deliverables, and timelines of initiatives as part of the Enterprise Change Agenda.
Support materials to provide regular updates to executive leadership and the board on Enterprise Change Agenda initiative progress, resourcing and impact.
Maintain schedules, trackers, documentation, and internal repositories to ensure accurate and timely information.
Support coordination activities across change initiatives, including meeting logistics, follow-ups, and status updates.
Update KPI dashboards, milestone trackers, and reporting tools under the direction of senior staff.
Follow defined enterprise change processes and escalate issues, risks, or data inconsistencies as they arise.
Refine and finalize change communication materials.
Own the end-to-end coordination of Strategic Change Office initiatives or portfolios, ensuring alignment with the Enterprise Change Agenda (Senior level).
Independently develop executive-ready materials, synthesize information across initiatives, and provide insights to support leadership decision-making (Senior level).
Design, maintain, and continuously improve enterprise change tools, templates, tracking mechanisms and reporting frameworks (Senior level).
Create and maintain change communication materials (Senior level).
Analyze KPI trends, capacity, process, and impact; proactively identify risks, dependencies, and improvement opportunities (Senior level).
Serve as primary point of contact for cross-functional stakeholders, balancing competing priorities and advising on change readiness and sequencing (Senior level).
Partner with Manager to evolve multi-year change planning, governance, and execution approaches (Senior level).
Provide guidance and informal mentoring to less experienced coordinators or contributors, as needed (Senior level).
Influences outcomes without direct authority and is accountable for initiative-level results (Senior level).
Completes work with minimal supervision (Senior level).