Program Coordinator - Backpack Program

Harvest Hope Food Bank•Columbia, SC

24d

About The Position

The Program Coordinator- Backpack Program formulates strategy and develops plans to support Harvest Hope Food Bank's (HHFB) equitable access goals by proactively seeking opportunities to transition current partners or develop new program partnerships in under-served/unserved areas. Cultivate relationships with school staff, parents, and children. Recruit sites. Strengthen existing programs and mentor new partners. Troubleshoot issues with partners and develop solutions with positive outcomes. The Program Coordinator- Backpack Program will focus on all aspects of relationship management with partner agencies' knowledge of applicable technology and software, organization, involvement, reporting, and financial responsibility. This position will be responsible for meeting monthly and annual reporting targets by working with an assigned portfolio of existing and potential partner agencies identified by HHFB.

Requirements

Bachelor's degree in related field preferred and/or equivalent work experience
Three or more years of experience working in either customer service, technology, or other related field.
Proficient in Microsoft Office Suite.
Demonstrated experience in cultivating relationships.
Self-starter, strong organizational skills, and attention to detail.
Excellent communications, interpersonal and customer service skills; comfortable with public speaking
Ability to work independently and as part of a team.
Must be able to clearly articulate HHFB's mission.
Ability to relate effectively and professionally with other staff, volunteers, agency representatives and the public.
Ability to attend work functions outside of normal work hours, on weekends and evenings, as needed.
Ability to travel across entire HHFB footprint.

Responsibilities

Program Management: Serve as liaison between Harvest Hope Food Bank and School partners. Support HHFB's equitable access goals by proactively seeking opportunities to transition current partners or develop new program partnerships in under-served/unserved areas. Cultivate relationships with school staff, parents, and children. Recruit sites. Strengthen existing programs, and mentor new partners. Troubleshoot issues with partners and develop solutions with positive outcomes.
Monitoring and Site Visits: Train internal staff on site monitoring requirements and create and manage site visit tracking systems. Conduct site visits to meal partners which include observing the meal delivery process, checking paperwork is complete and accurate, and ensuring food safety standards are met. Provide assistance to internal staff on non-compliance and ensure all Corrective Action Plans are developed, followed, and closed out.
Logistics Management: Manage the administration of Backpack and provide support to the program team, including planning, implementation, monitoring, invoicing, and compliance of programs. Oversee spreadsheets with an eye on detail to input accurate data. Create and communicate issuances for warehouse and volunteer teams to ensure product and facility capacity is utilized Work with logistics for site overages, shortages, and product damage.
Mobile Markets: Provide operational and on-site support for Mobile Markets, including logistical coordination, set-up and breakdown, and collaboration with internal teams and community partners as needed.
Programmatic Events: Support the planning and execution of programmatic events by assisting with logistics, coordination, and on-site support before, during, and after events, in collaboration with cross-departmental staff, as organizational needs arise
Training: Oversee all related program training to sites including food safety. Ensure site has appropriate forms and is trained on how to enroll children and families in programs.
Compliance: Ensure compliance for budget, funding, and food safety. Create and execute contracts for sites, create plans for recordkeeping and Memorandum of Understanding with community partners annually. Compile and provide data to prepare funding requests and grant reports. Travel regularly to and within the HHFB service area to meet with current and new partners and assess program effectiveness and how needs are being met and prepare corrective action plans as needed to address performance issues. Maintain current knowledge of South Carolina Department of Social Services and South Carolina Department of Education food program compliance guidelines, including menus and USDA meal pattern requirements, adhering to all rules and regulations and properly documenting government sponsored meal activities. This includes yearly review of labels, recipes, and Product Formulation statements. Identify potential areas of compliance vulnerability and risk and develop corrective action plans for sites. Act as point of contact with Department of Social Services (DSS) and Department of Education (DOE) regarding compliance with SFSP.
Maintain Help Desk for partner agencies for Link2Feed, SCA, NetSuite, MealConnect and other assigned programs.
Screen and forward incoming partner agency call to appropriate Agency Relations Coordinator.
Assist ARC's on integrity and maintenance of compliance forms.
Helps manage email blasts, agency communications through the entire network on a large scale.
Provides required monthly, quarterly, and annual reports as required by food donors, FANO, USDA, and HHFB.
Passionately represents Harvest Hope Food Bank's mission, programs, and message with stakeholders and actively networks within the community to activate support behind our mission.
Performs other foodraiser/development activities as may be required (i.e., tours, public speaking, or spokesperson activities).
Serves as a community ambassador/spokesperson as needed.
Demonstrates a commitment to the HHFB mission and to fighting to end hunger in South Carolina.
Displays a desire to work with culturally diverse populations using a compassionate, collaborative, and respectful approach.
Supports a culture of continuous improvement by identifying and communicating processes and safety improvements.
Follows all safety policies and procedures, including reporting all unsafe acts and behaviors, safety hazards, incidents, or accidents immediately.
Acknowledges that HHFB team members are considered emergency responders and may be called in to perform regular or emergent duties in instances of a federal, state or locally declared emergency.