Program Clinical Manager

Epic Health Partners•Richmond, VA

1d•Hybrid

About The Position

Epic Health Partners, LLC is expanding its Richmond location as part of our ongoing commitment to delivering high-quality, person-centered behavioral health care across Virginia. In Richmond, we provide a range of services, including Mobile Crisis, Community Stabilization, Mental Health Skill-Building (MHSB), Outpatient Therapy, and Psychiatric Services. We are seeking an experienced Clinical Manager to join our leadership team. This role is ideal for a licensed clinician who thrives in dynamic settings and is passionate about quality care and team development. The Clinical Manager oversees clinical operations within their assigned program(s), supporting high-quality service delivery and regulatory compliance. A hybrid work environment is available after the probationary period.

Requirements

Master’s Degree in Counseling, Social Work, Psychology, or related field required
Must hold one of the following (or be eligible): Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT), Resident in Counseling or Supervisee in Social Work under active supervision
At least 2 years of experience in crisis services, emergency mental health, or community-based behavioral health
Strong understanding of crisis intervention models and behavioral health emergencies
Knowledge of Virginia DBHDS, Medicaid, and licensing regulations
Ability to manage high-stress environments and make swift, clinically-sound decisions
Skilled in trauma-informed care, de-escalation techniques, and risk assessment
Leadership and team supervision in a behavioral health setting
Excellent verbal and written communication
Familiarity with electronic health records (EHR) and documentation standards
Ability to coordinate with cross-sector partners (law enforcement, medical, social services)
Staff must be currently certified in: CPR, First Aid, Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening.
Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit.
Staff must also complete a central registry check and have no history of positive findings.

Nice To Haves

Prior leadership or supervisory experience is strongly preferred

Responsibilities

Provide day-to-day leadership over the clinical and administrative operations of the Crisis Services program.
Manage the intake and referral process, ensuring accurate and timely completion of all required documentation.
Deliver direct clinical services, including crisis intervention, safety planning, and assessments as needed.
Conduct and review Individualized Service Plans (ISPs), quarterly updates, and discharge summaries in compliance with regulatory timelines.
Submit and monitor service authorization requests (SAR/SRA) to managed care organizations (MCOs), and analyze approval and denial trends to inform service planning.
Supervise and support a team of Qualified Mental Health Professionals (QMHPs), including onboarding, training, and ongoing performance management.
Maintain full compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).
Ensure clinical documentation (e.g., crisis notes, risk assessments, logs) meets Medicaid, DBHDS, and internal agency standards.
Develop and maintain staff schedules to ensure adequate crisis coverage across all shifts and service areas.
Review and audit clinical documentation such as progress notes for quality, accuracy, and alignment with treatment goals.
Participate in peer-to-peer reviews with MCOs, as required, to justify services and support continuity of care.
Collect and report program-level metrics related to service delivery, productivity, authorizations, and client outcomes.
Engage in agency leadership meetings and contribute to quality improvement initiatives and strategic planning.
Promote trauma-informed and recovery-oriented approaches in all aspects of program oversight.
Build and maintain collaborative relationships with external stakeholders and community partners.
Lead and actively participate in team and administrative meetings to support communication and operational effectiveness.
Serve as a subject matter expert for EPIC Health Partners’ crisis services, representing the program in internal and external forums.
Perform other related duties as assigned to support the success and integrity of the program.